Customer Experience Specialist Dutch : Telecom

Personalbüro U. Herrmann; Valencia; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company in Valencia is seeking a dynamic customer service representative fluent in Dutch and English. The role involves engaging with customers through various channels, ensuring satisfaction, and being part of a creative team. Excellent benefits and a supportive work environment are offered to help you reach your career potential.

Servicios

Excellent remuneration package

Health insurance

Free lunch

Bootcamp twice a week

Drinks every Friday

Positive and friendly atmosphere

Guidance for career potential

Formación

• Native in Dutch (C2) and fluent in English (B2).
• Experience in hospitality or customer-facing roles is a plus.
• Ability to work independently and as part of a team.

Responsabilidades

• Communicate with customers through phone, email, chat, and social media.
• Identify customer needs and provide suitable solutions.
• Maintain customer satisfaction and retention.

Conocimientos

Communication

Empathy

Teamwork

Customer Focus

Tech-savvy

Herramientas

Google Suite

MS Office

CRM tools

Descripción del empleo

Job Description

• Communicate with customers through various channels such as phone, email, chat, and social media.
• Showcase extraordinary communication skills such as listening, empathy, and the ability to personalize every customer conversation.
• Guide customers with their questions and ensure they are offered the right solution, leaving a big smile on their face.
• Identify and address customer needs, escalating internally to improve and/or develop processes.
• Ability to work collaboratively within a team as well as independently.
• Maintain customer satisfaction and retention through impactful customer experience.

REQUIREMENTS:

• Native in Dutch (C2), both oral and written. Fluent in English (at least B2 level).
• Previous working experience in hospitality or other customer-facing roles is a plus.
• Excellent communication skills with the ability to listen and show empathy.
• You thrive on teamwork and fun and are part of the community.
• Flexible and able to work in a fast-paced working environment.
• Autonomous, able to work independently as well as part of a team.
• Tech-savvy and familiar with Google Suite, MS Office, and CRM tools.
• Customer-focused, always keeping the customer’s best interest in mind.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance.
• Health insurance.
• Free lunch.
• Bootcamp twice a week.
• Drinks every Friday.
• Be part of a dynamic and creative team with a positive and friendly atmosphere.
• Guidance and tools to reach your career potential.