Customer Care Specialist

Olala Homes; Valencia; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Olala Homes is seeking a dynamic Customer Care Agent to enhance guest experiences in the vacation rental industry. This role involves providing expert support, managing inquiries, and contributing to continuous improvement efforts. Ideal candidates will have experience in contact centers and be proficient in Spanish and English.

Formación

• 1-2 years of experience in contact center.
• Proficiency in Spanish and English; a third language is a plus.

Responsabilidades

• Provide expert-level guest support with a focus on resolving complex issues.
• Manage and respond to guest inquiries across various channels.

Conocimientos

Communication

Negotiation

Problem-solving

Proactivity

Multi-tasking

Descripción del empleo

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Olala is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a hospitality group that manages over 1200 accommodation units, such as short-term rentals, hotels, and other unique stays; as well as 10 F&B assets, across multiple countries in Europe, Asia and the Middle East.

Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style. Since our beginning in 2014, we’ve expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travellers smart / digital and stylish accommodations and high-level service.

Your role

We are seeking a dynamic and result-oriented Customer Care Agent to join our team. As a Customer Care Specialist, you will represent a hospitality industry leader connecting people worldwide to unique travel experiences. This is an excellent opportunity to gain hands-on experience in the vacation rental industry and contribute to the growth of our company.

Your Journey

• Provide Expert-Level Guest Support : Deliver professional, prompt, and friendly guest assistance with a focus on resolving complex issues. Listen to guests carefully, offering solutions that not only meet but exceed their expectations.
• Advanced Troubleshooting and Problem Solving : Utilize in-depth knowledge and advanced resources to identify, diagnose, and resolve more intricate issues that Tier 1 support may escalate. Ensure a thorough and accurate resolution, minimizing the need for further escalation.
• Multi-Channel Guest Communication : Manage and respond to guest inquiries across various channels, including telephone, email, WhatsApp, Facebook, and others. Ensure that all communications maintain a high standard of clarity, professionalism, and responsiveness.
• Proactive Solutions and Continuous Improvement : Suggest and implement innovative ideas to enhance the overall guest experience and contribute to the continuous improvement of support processes. Work closely with cross-functional teams to develop and refine strategies that increase sales and customer satisfaction.

What do you bring to your trip

• At least 1 or 2 years of previous experience in contact center.
• Spanish & English proficiency is required. A third language (Portuguese, Romanian or French) is a plus.
• Excellent communication and negotiation skills.
• Problem-solving, sense of responsibility, proactive and multi-tasking.
• Flexible working different shift patterns and weekends.

Diversity and Sustainability

At Olala, we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.

Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

We look forward to receiving your application!

For more information about Olala, visit and to keep up to date with Olala news, follow us on LinkedIn and Instagram!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Hospitality

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