Job Description
Company Description
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence, and excellence to Barcelona’s waterfront district of Port Forum. The hotel features playful ambiance, VIP treatment, and theatrical experiences, with idyllic views setting a lavish stage for the extraordinary. It is the only 5-star hotel in the city with a terrace off every guestroom (471 total), offering amenities like rooftop dining, pools, a spacious ballroom, spa, and fitness center.
Job Responsibilities
- Assist in developing and executing comprehensive sales strategies to attract leisure travelers including individuals, families, and leisure groups.
- Lead the hotel’s sales efforts with key leisure market accounts, attend sales calls, tradeshows, forums, workshops, and industry events to promote the hotel and generate qualified leads. Prepare correspondence, reports, presentations, and maintain files.
- Identify and qualify lifestyle and luxury programs, ensuring up-to-date information. Provide personalized service to these accounts, maintaining strong relationships to understand their needs and preferences, offering tailored recommendations to enhance their experience. Manage customer support with key agency accounts.
- Identify potential leads through research, networking, and outreach efforts. Maintain a strong pipeline of prospective clients.
- Build and sustain relationships with leisure clients, understanding their needs, and providing tailored recommendations. Manage customer support with agency accounts.
- Stay informed about market trends, competition, and customer needs to identify opportunities and threats, adjusting sales strategies accordingly.
- Coordinate with hotel departments to promote leisure packages and ensure exceptional guest experiences.
- Analyze sales data and market trends to forecast revenue, providing regular reports and updates.
- Manage the leisure sales budget to maximize ROI.
- Maintain knowledge of Delphi and Opera systems, keeping information current.
- Support and guide the sales team, fostering a culture of continuous learning and development.
Qualifications
- Bachelor’s degree preferred.
- Minimum of two (2) years of experience in hotel sales or similar industry experience, preferably in upscale or lifestyle brands.
- Experience managing luxury brands.
- Understanding and embracing the SLS brand values.
- Full availability to travel.
- Strong sales skills, ability to understand customer requirements, and translate them into sales solutions and revenue management.
- Proven track record of meeting or exceeding sales goals.
- Assertive and persuasive communication style.
- Ability to develop long-term relationships and contacts.
- Strong organizational skills, including follow-up, time management, and multitasking.
- Ability to work under pressure during busy periods.
- Proficiency in Windows Office and familiarity with Delphi, Opera, and other departmental systems.
- Innovative, organized, efficient, and team-oriented.
- Excellent interpersonal and communication skills in English and Spanish; additional languages are a plus.
Additional Information
- The opportunity to join a fast-growing, international group committed to building a global brand.
- The chance to work in a creative and rewarding environment.
- Be part of a passionate team dedicated to creating exceptional hospitality experiences.
- Competitive compensation package with development opportunities.
- Discounts across Ennismore brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of brands. Ennismore is a joint venture with Accor, formed in 2021.