Tri-Lingual Patient Liaison (English, Spanish And French)

buscojobs España; Valladolid; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Tri-lingual Patient Liaison to provide exceptional support to patients and clinics involved in clinical research trials. This remote position requires fluency in English, Spanish, and French, along with strong customer service skills. Responsibilities include managing travel arrangements, processing reimbursements, and training site personnel. Ideal candidates will have a BS or BA degree and experience in customer service or the life sciences industry.

Formación

• Minimum 3 years of experience within customer service or life sciences industry.
• Experience in travel and/or hospitality industry is a plus.

Responsabilidades

• Serve as the primary point of contact for patients and vendors.
• Schedule travel requests for patients enrolled in clinical trials.
• Process expense reimbursements for approved expenses.

Conocimientos

Customer Service

Fluency in English

Fluency in Spanish

Fluency in French

Attention to Detail

Multi-tasking

Educación

BS or BA degree

Herramientas

Excel

Word

Descripción del empleo

Position Summary :

We are looking to hire a talented, eager, and skilled Tri-lingual Patient Liaison to join our Spain team in a remote position. The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.

Responsibilities of this position include but are not limited to :

• Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
• Scheduling travel requests for patients enrolled in clinical trials, including arrangements such as flights, hotel, ground transportation, and special needs assistance, as well as assisting with any issues during travel.
• Interaction and management of vendors handling travel requests.
• Review travel requests against study parameters and seek approvals where necessary.
• Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking necessary approvals.
• Training study site personnel on how to use the online portal, including creating/entering requests in the portal if applicable.

The ideal candidate will have the following experience, skills, and knowledge :

• BS or BA degree or equivalent experience.
• Minimum 3 years of experience within customer service or the life sciences industry preferred.
• Fluency in English, Spanish, and French (spoken and written).
• Experience working with multiple independent vendors to achieve results on a deadline.
• Experience in the travel and/or hospitality industry is a plus.
• Ability to modify, edit, and create Excel spreadsheets and Word documents.
• Ability to conduct hotel, venue, and destination research online.
• Work with financial information, including basic knowledge of converting foreign currency to USD.
• Attention to detail with the ability to track and manage key dates and deadlines.
• The ability to learn quickly.
• Timely, professional, courteous communication with clients, vendors, and colleagues.
• Ability to prioritize and multi-task in a fast-paced environment.
• Hardworking and reliable with a strong work ethic.
• Diplomatic and discreet.

Please note that this role is a temporary contract to cover maternity leave, with the possibility of converting to a permanent position.

Schedule information

Fully remote position for the following shift :

Hours : 9-hour shift (including 1-hour lunch for a total of 8 hours)

Some holiday work will be required but will be compensated.

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