Customer Service Representative

Apoyo Financiero, Inc.; San Fernando; Presencial; Jornada completa

Descripción de la vacante

Join a dynamic and fast-growing loan company dedicated to improving the lives of under-banked communities. This exciting role offers the opportunity to develop your career in financial services while providing essential support to clients. As part of a vibrant team, you will receive comprehensive training to enhance your skills and achieve sales goals. With a focus on professional growth and a commitment to community impact, this position promises a rewarding experience in a supportive environment. If you're a resilient self-starter eager to make a difference, this is the perfect opportunity for you.

Servicios

Medical Benefits

401(K) Retirement Plan

Generous PTO

Employee Referral Bonus

Formación

• 1+ year of customer service experience, preferably in sales and collections.
• Strong phone presence and ability to handle multiple calls daily.

Responsabilidades

• Meet sales goals by promoting products and attracting prospects.
• Customize financial solutions to meet clients' needs.

Conocimientos

Customer Service

Sales Experience

Bilingual (English/Spanish)

Numeric Data Skills

Self-motivated

Educación

High School Diploma

College Degree

Herramientas

Computer Skills

Descripción del empleo

Apoyo Financiero Inc. is a fast-paced and rapid-growth Loan company serving under-banked communities. We have helped over 40,000 clients and funded over $400 million dollars in loans. We operate in 3 States, our goal is to improve the lives of our clients, employees and communities we serve. We help improve the lives of our clients by providing access to credit which allows them a pathway to the formal financial economy. Our work has a positive social impact in the communities we serve.

THE OPPORTUNITY
We are seeking success-driven customer service team players. If you have a passion for financial and lending services and working with the public, we would like to offer you the needed training for your professional growth in the lending industry. Our goals are achievable and we’ll give you all of the training required to know what to do. We work hard but have fun, so if you're resilient, a self-starter, and able to build rapport, we'd love to hear from you.

This is not a remote offer position.

Your Role

• Meet the company sales goals by making our company known, sell our products and get prospects in influence of the Branch.
• Customize financial solutions that meet clients' needs and financial goals.
• Appropriately apply all available collection procedures and payment alternatives to minimize delinquency and credit losses.

GENERAL REQUIREMENTS (Our Ideal Candidate)

• Experience in sales and collections preferred. Minimum 1 year of customer service experience (Retail, Sales, Financial Services).
• Service-oriented and able to resolve customer grievances.
• Strong phone presence and experience dialing multiple calls per day.
• Bilingual (English/Spanish).
• Numeric data skills and accuracy with computer (typing speed 40 wpm minimum).
• Self-motivated and a strong desire for professional growth.
• Open to receive constant feedback and willing to become an expert on credit business.
• High School diploma or College preferred.

Benefits

• The base hourly rate for this position is $20.00 - $21.00.
• The hourly range is specific to the location of this job posting, and according to education level and experience level.
• Medical benefits.
• 401(K) Retirement plan.
• Generous PTO:
• paid holidays
• paid sick days
• paid bereavement days for direct family members
• paid vacation days
• An inspiring career path that will benefit you, your family, and your community.
• Growth and training career opportunities into leadership roles.
• $350 Employee Referral Bonus.

POSITION

• Non Exempt Positions.
• Two days off per week including Sundays.
• This is not a remote position offer.

We are an Equal Opportunity Employer.

Apoyo Financiero participates in the Internet-based employment eligibility verification system E-Verify operated by the U.S. Citizenship and Immigration Services.

We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.