[Full Remote] Support Engineer

Joinrs España; Zaragoza; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join a leading health technology company as a Remote Support Engineer for healthcare software. Support Emergency Medical Record systems and ensure customer satisfaction through effective communication and problem resolution. Ideal for candidates with a technical background in application support and a bachelor's degree. Work from home with competitive benefits.

Servicios

Competitive salary

Performance bonuses

Family-friendly policies

Flexible benefits

Access to Philips University

Formación

• Technical background with experience in Application/Software Support.
• Fluency in Spanish and English required.

Responsabilidades

• Provide 1st line support for healthcare software.
• Resolve application issues and escalate as necessary.
• Ensure customer satisfaction through communication and training.

Conocimientos

Application/Software Support

Effective communication

Teamwork

Reliability

Commitment

Confidence

Fluency in Spanish

Fluency in English

Educación

Bachelor's degree in computer science

Bachelor's degree in medical informatics

Herramientas

Windows Server

SQL Server 2012+

Networking

HL7

FHIR

Descripción del empleo

Job Title

Remote Support Engineer, Healthcare Software

Job Description

Remote Service Engineer – Healthcare Software

Help Philips impact healthcare by finding and establishing solutions for healthcare software, enabling clinicians to provide the best care for patients.

Your role :

1. This role supports our Emergency Medical Record (ICCA) and Care Management Software used in A&E & ICU departments.
2. As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, resolving application issues (including scripting and queries), and escalating to higher support levels when necessary.
3. You will ensure customer satisfaction through regular and timely communication, prioritization of calls and tasks, and providing product training.
4. You will support colleagues by providing quality documentation, reporting, and sharing your expertise.
5. This role offers the opportunity to work from home.

Philips offers a competitive salary, performance bonuses, family-friendly policies, flexible benefits, and access to Philips University. Discuss these benefits with your recruiter.

You're right for this role if :

• You have a technical background with experience in Application/Software Support, ideally in healthcare, or are willing to learn clinical solutions.
• You hold a bachelor's degree in computer science, medical informatics, or a related field.
• Your technical skills include :
• Windows Server
• SQL Server 2012+ and query execution
• Networking
• Ideally, HL7, FHIR, and knowledge of Clinical/Hospital Patient Workflow
• Effective communication with both technical and non-technical stakeholders
• Reliability, commitment, confidence, and strong teamwork skills
• Fluency in Spanish and English

If you're interested and have many of the required experiences, we encourage you to apply. You may be suitable for this or other roles at Philips. Learn more about our diversity and inclusion initiatives.

About Philips

We are a health technology company committed to accessible, quality healthcare for all. Join us to do meaningful work that helps others.

• Learn more about our business
• Discover our history
• Learn about our purpose

We value inclusivity. Please share any tools or adjustments needed during recruitment and beyond. Read our Inclusion and Diversity Policy and Human Rights report for more information.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Manufacturing

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Location: Alcobendas, Community of Madrid, Spain

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