Customer Service Representative for the Dutch Market

TN Spain; Barcelona; Híbrido; EUR 19.000; Jornada completa

Descripción de la vacante

A leading company in household and healthcare products is seeking Customer Service Representatives for the Dutch Market in Barcelona. The role involves providing exceptional support through various channels, promoting brand values, and ensuring customer satisfaction. Candidates must be fluent in Dutch and have strong English skills. The position offers a hybrid work model, competitive salary, and opportunities for career growth.

Servicios

Confidential counselling and resources

Exclusive offers and rewards

Discounted health insurance

LinkedIn learning and certifications

Referral bonus

Formación

• Fluency in Dutch and strong English communication skills.
• Genuine passion for helping people and delivering exceptional customer service.

Responsabilidades

• Provide top-notch support to customers through various channels.
• Develop a deep understanding of the product range.
• Analyse customer concerns and implement effective solutions.

Conocimientos

Dutch

English

Customer Focus

Empathy

Organisational Skills

Problem-Solving

Descripción del empleo

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Customer Service Representative for the Dutch Market, Barcelona

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Client:

CPM International

Location:

Barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Our client

Is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they're committed to sustainability, innovation, and social responsibility. We're seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers.

What’s your Mission?

• Customer Support: Provide top-notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions.
• Product Knowledge: Develop a deep understanding of our product range to accurately answer questions and assist customers effectively.
• Problem-Solving: Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
• Brand Advocacy: Promote our brand values and foster positive customer experiences through every interaction.

Requirements

Your Experience, Our Future

• Language Proficiency: Fluency in Dutch with excellent written and verbal communication skills.
• English Language Skills: Strong English language proficiency (written and spoken).
• Customer Focus: A genuine passion for helping people and delivering exceptional customer service.
• Empathy: The ability to understand and respond to customer needs with empathy and compassion.
• Organisational Skills: Strong attention to detail and the ability to manage multiple tasks efficiently.
• Problem-Solving: A proactive approach to problem-solving and a commitment to finding innovative solutions.
• Hours: 39 hours/week
• Work Schedule: Monday to Friday - 9:00 am to 6:00 pm
• Salary: €18,054 gross per year
• Holidays:24 working holidays / 2 accrued days per month
• Work Model:Hybrid (6 days per month at the office)
• Training: Monday to Friday - 9:00 am to 6:00 pm - 3 weeks of training
• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn learning and certifications.
• Referral Program: Bring a friend and get a referral bonus.