Quality & Technology Project Manager

Manning Global AG; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a TX Quality Manager to enhance their project in Spain. This role requires a seasoned professional with over 10 years of experience in NOC operations and a deep understanding of optical transport networks. The successful candidate will lead teams, oversee quality control tasks, and drive improvements in operational processes. With a focus on KPI monitoring and incident management, this position offers the chance to make a significant impact in a dynamic environment. If you are ready to take on a challenging and rewarding role, this opportunity is perfect for you.

Formación

• 10+ years as NOC Technician with expertise in optical transport networks.
• Strong background in KPI monitoring and technical support processes.

Responsabilidades

• Lead teams and define metrics for continuous improvement in operations.
• Monitor and analyze quality indicators to ensure compliance with standards.

Conocimientos

NOC Technician

Optical Transport Networks (SDH, DWDM, OTN)

Technical Support Service

Quality Control

KPI Monitoring and Analysis

Incident Management

Process Auditing

Team Leadership

Herramientas

MS Office (Excel, PowerPoint, Word)

Power BI

iGRI

GEISER MAR / GENESYS

EMS

Descripción del empleo

Our client, a leading multinational information technology services and consulting company, is recruiting a TX Quality Manager to join their project in Spain.

Position Details

• Type: Permanent
• Start Date: ASAP

Candidate Profile

Required Experience:

1. More than 10 years as NOC Technician with knowledge in optical transport networks based on SDH, DWDM, OTN, and photonic mesh networks.
2. Extensive experience in N1 Technical Support Service, with a solid track record in transport network management and operation.
3. Solid knowledge of the technical support processes defined by Telefónica in the field of optical transport and private networks.
4. Experience in monitoring and analysis of quality and performance indicators (KPI), including real-time and deferred process auditing.
5. Ability to lead teams, define control metrics, and collaborate in the continuous improvement of operational processes.
6. Experience in transportation N1 incident management, including incidents, customer complaints, and BTP.
7. Experience in auditing processes in real time and deferred time, oriented to ensure compliance with quality standards.
8. Monitoring, analysis, and proposal of improvements for transport network KPIs.
9. Supervision of quality control tasks for customer report elaboration.
10. Familiarity with O&M process management systems: iGRI, GEISER MAR / GENESYS, EMS.
11. Proficiency in network and performance monitoring and visualization tools: MS Office (Excel advanced, PowerPoint, Word) and Power BI.

Language Requirements

• Mandatory: Spanish
• English will be an asset