Senior Product Designer

A Place for Rover, Inc.; Logroño; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Business Analyst to support its project team in Malaga. The role involves evaluating business processes, defining requirements, and delivering innovative solutions to enhance customer experience and operational efficiency. The ideal candidate will have a degree in a relevant field and be proficient in English.

Servicios

Flexible working hours and work from home 2 days per week

38 days holiday in total

Paid parking in Malaga

Career enhancing opportunity with an international organisation

Formación

• Proficient in English (B-2 Level or higher).
• Previous experience implementing new systems.
• Working knowledge of relevant business management principles.

Responsabilidades

• Facilitate sessions with stakeholders to analyze business systems and user needs.
• Capture requirements and provide insights for process improvements.
• Support project management and quality assurance processes.

Conocimientos

Problem-solving

Collaboration

Attention to detail

Communication

Educación

Degree in Business Studies, Business Administration, Computer Science or similar

Herramientas

Power BI

Tableau

Descripción del empleo

Business Analyst (BA) required for an innovative service provider client with an office in Europe’s sunshine city, Malaga. The role involves supporting the client’s project team by evaluating business processes, defining requirements, and delivering innovative solutions for improved customer experience, operational efficiency, and independent work efficiency. Projects will include system implementation, system integration, system upgrades, business analytics and reporting, process improvement and process reengineering.

The Business Analyst role is project-based specific to the implementation of the Deskpro Help Desk management system, supporting tools, integration, reporting and analytics but could develop to other areas and projects.

Please note – You must be proficient in English written and spoken (B-2 Level or higher).

What's on offer to you?

• Flexible working hours and work from home 2 days per week
• 38 days holiday in total
• Paid parking in Malaga
• Career enhancing opportunity with an international organisation

What You Will Be Doing

• Facilitate sessions with stakeholders, contributors and subject matter experts to :
• Analyse business systems and user needs.
• Capture requirements and specifics of project requests.
• Provide insights and offer recommendations for process improvements.
• Develop actionable plans to implement and measure these improvements.
• Support the project management process to communicate actionable items and system changes to deploy the captured requirements.
• Collaborate with internal teams to ensure alignment, consistency, and delivery on strategic objectives.
• Quality Assurance and testing of deliverables.
• Assist in the development of change management plans.
• Facilitate the definition and documentation of Standard Operating Procedures (SOPs).
• Prepare training materials and provide training to end-users.
• Identify and communicate potential risks and opportunities in relation to business operations.
• Assist in the development of project management and business analysis standards.
• Maintenance of system and user documentation.
• Support the end user and IT support teams to investigate and solve reported issues related to assigned projects.

What You Will Need to Succeed in This Role

• Ability to solve problems creatively.
• Ability to work collaboratively and independently.
• Proficient in organizing and prioritizing work while meeting deadlines.
• Working knowledge of relevant business management principles.
• Excellent attention to detail.
• Knowledge of Power BI or Tableau.
• Ability to turn complex concepts into simple language.
• Excellent verbal and written communication skills.
• Proficient in English written and spoken (B-2 Level or higher).
• Degree in Business Studies, Business Administration, Computer Science or a similar field and relevant experience.
• Previous experience implementing new systems.

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