Manager of Customer Success

Nearcut; La Coruña; A distancia; EUR 35.000 - 40.000; Jornada completa

Descripción de la vacante

A fast-growing booking software provider located in Spain is seeking a Customer Support Specialist to enhance client relationships and ensure excellent customer service. This role offers the opportunity for problem solving, supporting sales, and collaborating within a close-knit team. Candidates should possess strong communication skills, experience in customer service, and fluency in Spanish and English.

Servicios

23 holiday days plus public holidays

Laptop and accessories for remote work

High autonomy and responsibility

Supportive remote team environment

Formación

• Experience in customer service is essential.
• Fluency in Spanish and English.
• Strong computer skills.

Responsabilidades

• Building relationships with clients to maximize product benefits.
• Troubleshooting and problem-solving customer issues.
• Providing onboarding support to new clients.

Conocimientos

Communication

Problem Solving

Customer Relationship Management

Detail-oriented

Educación

Bachelor’s degree or higher

Descripción del empleo

The company Nearcut and Book in Beautiful exists to help our clients build and grow their businesses. We are a fast-growing booking software provider, helping barbers and beauty professionals save time to focus on doing what they love. We’re a close-knit, autonomous, and motivated team that supports each other to build an amazing product and empower our customers. We strive to provide an unrivaled customer support experience, which is a key differentiator for us, as reflected in our reviews online, particularly on Trustpilot.

The role

We are looking for a versatile and motivated individual to join our growing team, helping us build strong client relationships and enhance our excellent customer service as we expand across Europe.

What you’ll be doing

Your main focus will be troubleshooting and problem solving to provide excellent customer support. You will also support the sales team to improve customer retention and upsell our product where appropriate. Joining a small, fast-growing company offers opportunities to be adaptable and apply a broad range of skills across various tasks. As we learn more about different customer types and expand into new markets, you’ll have the opportunity to shape your role as it evolves.

Your responsibilities

• Building relationships with clients to help them maximize our product’s benefits.
• Troubleshooting and problem solving to identify root causes and deliver creative, helpful solutions.
• Providing computer and phone-based customer support.
• Onboarding new clients onto our platform.
• Identifying opportunities to improve customer retention and upselling.

Your experience

• Essential: Experience in customer service, excellent communication skills (written and verbal), strong computer skills, a bachelor’s degree or higher, fluency in Spanish and English.
• Nice to have: Experience working with B2B software products, some sales or account management experience.

Your personality

• You enjoy building relationships and helping people succeed.
• You are highly reliable and detail-oriented.
• You are comfortable working independently, proactive, and excel at problem solving.

Benefits of our working environment

• High autonomy and responsibility: As a small team with a big product, each individual has significant independence and impact.
• Remote-first: We trust our employees to work flexibly and autonomously to meet business goals.
• Close and supportive team: Despite remote work, our team is close-knit and collaborative.
• Continuous client feedback: Working closely with grateful small business owners helps us continually improve our product.

What you’ll get

• An annual salary of €35,000 - €40,000.
• 23 holiday days per year plus Spanish public holidays.
• Laptop and accessories for remote work.

We’re passionate about being a great company to work with and for, supporting each other and working towards shared goals. Our team’s positive feedback from clients reflects the meaningful impact of our work. We also value flexibility and remote work, which allows our team members to thrive.