Bilingual Software Support Technician (French)

buscojobs España; Valencia; Híbrido; EUR 33.000; Jornada completa

Descripción de la vacante

A leading company in software solutions seeks a Bilingual Software Support Technician fluent in French and English. This full-time role involves providing exceptional technical support for their BarTender software, engaging with customers, and contributing to product improvements. A competitive salary of €33,000 per year is offered, along with additional benefits in a dynamic work environment.

Servicios

Company paid Private Medical Insurance

Flexible compensation benefits program

Professional training and development opportunities

Formación

• Good working knowledge of Windows, applications, and printers.
• Ability to learn and work with new software quickly.
• Technical support experience is required.

Responsabilidades

• Provide support to customers by identifying, troubleshooting, and resolving technical issues.
• Engage with customers through email, chat, and phone.
• Contribute to the Knowledge Base and support articles.

Conocimientos

Problem-solving

Active listening

Technical Support

Communication in French

Communication in English

Educación

Computer Science Degree or Technology Certification

Descripción del empleo

Bilingual Software Support Technician (French)

EUR 33.000

Bilingual Software Support Technician (French)

Seagull Madrid, Community of Madrid, Spain

1 day ago Be among the first 25 applicants

Who We Are

Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at

We’re a growing, profitable, mid-size business with a nearly 40-year history of leading in our field. Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe. You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.

LOCATION

This position works under a flexible work model and is (hybrid at Madrid EMEA office or remote in Spain). Hybrid in the Madrid province or remote in other areas within Spain. International candidates willing to relocate to Spain are welcome to apply.

WHO YOU ARE

You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people. We consider our technical support to be a vital part of the product we sell, and we want it to be the best. You are a self-motivated, hardworking professional who is dedicated to outstanding customer support, and are eager to learn new technical skills to make a real difference in a growing, international company.

WHAT YOU WILL DO

Working on our Technical Services team, you will help customers by phone, e-mail, and chat with our BarTender software and printer drivers. This will include high-level technical issues related to our Enterprise software and third-party applications. You will:

• Engage with our customers over email, chat, and phone.
• Provide support to customers by identifying, troubleshooting, and resolving technical issues relating to our BarTender enterprise software and third-party applications.
• Seek assistance from senior technicians or pass the case to them as needed.
• Research and answer questions from resellers and end users about our software’s capabilities.
• Contribute to our Knowledge Base and support articles by identifying and recording the issues that impact our customers.
• Have the opportunity to take on special tasks and projects, such as report writing, product documentation, suggest improvements for our products and programming.
• Play a vital role in suggesting improvements to our product.
• Work closely with other departments, including Engineering, IT, QA and Sales.
• Above all, provide a World-Class customer experience.

WHAT WE REQUIRE

• A good working knowledge of Windows, applications and printers.
• Ability to communicate clearly and effectively in French and English.
• Ability to quickly learn and work with new software.
• Problem-solving ability and active listening skills.
• Technical Support experience.
• Ability to successfully collaborate with different teams, as well as being self-motivated to work individually.

Preferred Qualifications

• Computer Science Degree or Technology Certification or self-taught.

TERMS OF EMPLOYMENT

• This is a full-time position with benefits.
• Full work from home position within Spain. (The option to be hired on a remote basis is only if you are not living in Madrid province; applicants within Madrid province will be considered for a Madrid hybrid-based role).
• You must be able to provide documentation that proves authorization to work in Spain upon hire.

COMPENSATION & BENEFITS

• Gross Base Salary: 33.000,- Euros per year. Competitive salary and half-year bonus based on performance.
• Additional compensation supplement for European languages spoken at a high level and Hybrid work compensation.
• Work in an international, dynamic and passionate environment with a great company culture.
• Join a growing and stable international company.
• Office located in Madrid.
• Company paid Private Medical Insurance and life insurance.
• Flexible compensation benefits program (Transportation card, Lunch tickets etc.).
• Professional training and development opportunities available.

OUR CULTURE

We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Software Development