Service Desk With French, Spanish & English

buscojobs España; Sevilla; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Accenture busca un profesional para el Global Service Desk, encargado de asegurar la asistencia adecuada para tickets escalados. El candidato ideal tendrá un título técnico en IT y dominará francés, español e inglés. Se ofrecen beneficios como seguro médico, programas de salud y horarios flexibles, en un entorno de trabajo híbrido.

Servicios

Seguro médico y de vida

Programas de salud y bienestar

Planes de compensación flexible

Flexibilidad en horarios

Programas de capacitación personalizados

Iniciativas de sostenibilidad

Redes de empleados de diversidad

Condiciones especiales en Bankinter

Formación

• Título técnico en IT requerido.
• Dominio de francés, español e inglés necesario.
• Capacidad para trabajar en equipo.

Responsabilidades

• Atender a los usuarios de IT a través de teléfono, correo electrónico y web.
• Resolver incidentes y solicitudes de usuarios.
• Colaborar en problemas y cambios.

Conocimientos

Trabajo en equipo

Conocimiento de herramientas ITSM

Conocimientos de Active Directory

Conocimientos de O365

Conocimientos de herramientas de conexión remota

Educación

Título técnico en IT (ASIR, DAW, DAI, etc.)

Descripción del empleo

At Accenture, we believe in technology as the engine for the total reinvention of the company. We work with leading platforms and partners in the market to drive our clients' businesses through digitalization, AI, and data. If you want to be part of a Great Place To Work and join a team of over 740,000 professionals worldwide, keep reading:

About the Role

The Global Service Desk is responsible for ensuring that regional Service Desks in each country receive the appropriate assistance for escalated tickets, ultimately ensuring that end users receive quick and professional IT service.

1. Attend to IT users via telephone, email, and web channels.
2. Resolve incidents and user requests.
3. Collaborate on problems and changes.
4. Use ITSM tools for ticket registration, prioritization, resolution, and escalation following ITIL processes.

Location

The candidate's location will preferably be in Málaga or Sevilla, but we are open to considering other locations within Spain such as Galicia, Cantabria, Asturias, Castilla León, Castilla La Mancha, Andalucía, Extremadura, Comunidad Valenciana, or Murcia.

Requirements

• Required qualification: Technical degree in IT (ASIR, DAW, DAI, etc.) or similar.
• Languages required: French, Spanish, and English (all required).
• Ability to work in a team.
• Knowledge of ITSM tools, Active Directory, O365, remote connection tools with user stations.

Our Offerings

We offer benefits such as:

• Medical and Life Insurance.
• Health and wellness programs.
• Flexible compensation and stock purchase plans.
• Flexibility in schedules, days off, and vacations.
• Customized training programs.
• Sustainability initiatives and support through the Accenture Foundation.
• Diversity employee networks.
• Additional benefits like special conditions at Bankinter office and profit sharing.

Additional Information

At Accenture, recognized as a Great Place To Work, we are committed to a hybrid work model that leverages technology and our facilities to maintain essential human connections with our teams and clients. This connection supports our culture of inclusion and diversity, making us, according to Refinitiv, the most diverse company in the world.

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