Digital SC Logistics & Customer Experience (CX) Analyst

Unilever; Viladecans; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Join a leading global player in the ice cream industry as a Digital SC Logistics & Customer Experience Analyst. You will lead digital transformation projects, manage logistics and customer experience systems, and collaborate with global teams to enhance capabilities. This role offers opportunities for career growth in a dynamic environment focused on innovation and improvement.

Formación

• At least 2 years of experience in Supply Chain Logistics and/or CX roles.
• Proven experience with digital supply chain tools and data management.

Responsabilidades

• Manage all digital developments in SC Logistics & CX.
• Support the migration and rebuilding of SC Logistics & CX systems.
• Collaborate with business and IT teams for continuous improvement.

Conocimientos

Strategic execution

Effective communication

Project management

Analytical mindset

Team collaboration

Educación

Bachelor’s degree in Supply Chain

Bachelor’s degree in IT

Bachelor’s degree in Data Science

Herramientas

Digital supply chain tools

Descripción del empleo

Job Description – Digital SC Logistics & Customer Experience (CX) Analyst

Work Level: WL1

Scope: Global, Full-time

Reports to: Digital SC GTM Manager

Location: Barcelona, Spain

Terms & Conditions:

Join Unilever Ice Cream, a leading global player in the highly attractive ice cream industry, with a €7.9bn turnover in 2023. We operate within the growing $1 trillion snacking and refreshment industry, with top brands like Wall’s, Magnum, Ben & Jerry’s. As we prepare to become an independent company by November 2025, we are committed to talent development and offer opportunities for career growth across our new organization.

ABOUT ICE CREAM: Life Tastes Better With Ice Cream

Unilever Ice Cream, home to iconic brands such as Magnum, Calippo, Solero, and Talenti, is dedicated to innovation and creating memorable moments for consumers. We are transitioning to a standalone EUR 8 billion company by 2025, focusing on unlocking growth potential in the frozen food sector.

JOB PURPOSE:

Lead digital transformation within our Supply Chain (SC) Logistics & Customer Experience (CX) teams by managing digital projects and innovations, collaborating with global teams, and driving strategic initiatives to enhance our capabilities.

KEY RESPONSIBILITIES:

1. Manage all digital developments in SC Logistics & CX, including project management, feasibility assessment, business case development, and execution oversight.
2. Support the migration and rebuilding of SC Logistics & CX systems during the transition to a standalone company.
3. Evaluate local tools for potential replacement with global solutions, aligning with the “Global First, Local by Exception” strategy.
4. Collaborate with business and IT teams to identify continuous improvement opportunities for SC Logistics & CX capabilities.
5. Serve as the primary contact for all SC Logistics & CX technology requests, promoting the DSC GTM Tech team’s visibility and effectiveness.

WHAT YOU NEED TO SUCCEED:

Skills:

• Strategic execution aligned with business objectives.
• Effective communication across IT, business, and leadership.
• Strong project management skills for complex initiatives.
• Deep knowledge of SC Logistics & CX, data lake structures, and basic data engineering.
• Analytical mindset with problem-solving capabilities.
• Innovative approach to improving reporting and processes.
• Team collaboration skills.

Experiences & Qualifications:

• Bachelor’s degree in Supply Chain, IT, Data Science, or related fields.
• At least 2 years of experience in Supply Chain Logistics and/or CX roles.
• Proven experience with digital supply chain tools and data management.
• Track record supporting large-scale digital projects and cross-functional teams.
• Knowledge of emerging trends like AI and IoT in supply chain.

Leadership:

• Adherence to Unilever’s Standards of Leadership, including personal mastery, high performance, talent development, purpose and service, consumer focus, and business acumen.

Additional Information:

We value diversity and encourage applicants from all backgrounds. Unilever is committed to inclusion, equity, and supporting employees’ needs. Join our Ice Cream team and be part of a dynamic, diverse environment where you can bring your whole self to work.