Customer & Technical Support Specialists (French / English & Fluent Spanish)

buscojobs España; Cantabria; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company is seeking Customer and Technical Support Specialists fluent in French, English, and Spanish. These roles involve providing outstanding support and resolving technical issues for users worldwide, ensuring a seamless experience with their software.

Servicios

Flexible retribution with Cobee

Subsidized lunch

Free snacks

Organic fruit

Team Retreats

Formación

• Professional-level Spanish and English required.
• Previous help desk experience is a plus.

Responsabilidades

• Handle emails and manage tickets for customer inquiries.
• Analyze logs to identify root causes of technical issues.

Conocimientos

Communication

Analytical Skills

Teamwork

Herramientas

Postman

Descripción del empleo

Customer & Technical Support Specialists (French / English & fluent Spanish)

iLovePDF is a SaaS company dedicated to helping individuals worldwide boost their document productivity. Our powerful yet user-friendly software is accessible across web, mobile, and desktop platforms, catering to the needs of over 90 million users worldwide every month.

We're Hiring! Customer & Technical Support Specialists

We are looking for two talented professionals to join our Customer Support team :

• Customer Support Specialist – a French speaker with Spanish.
• Technical Support Specialist – an English speaker with Spanish.

About the Role

We are seeking motivated full-time specialists who will provide outstanding customer service and technical support to ensure the best experience for our users worldwide. Whether resolving customer inquiries, troubleshooting technical issues, or guiding users through solutions, these roles are critical in delivering exceptional service and empowering our clients to succeed.

1. Customer Support Specialist

As a Customer Support Specialist, you will :

• Communicate : Handle emails and manage corresponding tickets, guiding users in French and other languages worldwide.
• Support : Help users with questions about our products and services.
• Investigate : Analyze reported problems and provide initial solutions.
• Collaborate : Escalate complex cases and work with internal teams to resolve them.
• Engage : Respond to feedback reviews on mobile and desktop applications.

What We’re Looking For :

• French speaker with professional-level Spanish and English. Other languages are a plus!
• Preferably with an IT background, you are very curious and interested in technology tools.
• You're a team player with excellent communication skills, both with internal technical specialists and end users.
• You know how to maintain and communicate your composure when faced with technical issues.
• You are patient, have good analytical skills, and are able to work meticulously and systematically.
• You can take the initiative when necessary and have a sense of responsibility.
• Previous help desk experience in a technology environment is a plus.
• EU citizen or a valid work permit to work in Spain.

2. Technical Support Specialist

As a Technical Support Specialist, you will :

• Ticket Management : Handle technical issues exclusively via tickets, ensuring timely and accurate responses.
• Log Analysis : Assist the support team by reading and interpreting error logs to identify the root cause of issues.
• Collaboration : Work closely with QA and developers to escalate and track issues, ensuring they are resolved effectively.
• Documentation : Maintain detailed records of issues, steps taken, and resolutions in the ticketing system.
• Support Enablement : Share insights with the customer support team to help improve their troubleshooting processes.

What We’re Looking For :

• English speaker with professional-level Spanish. Any other languages are a plus!
• Experience in technical support or a similar role, focusing on ticket-based workflows.
• Ability to read, interpret, and analyze logs for mobile applications.
• Familiarity with desktop application logs and the ability to identify root causes of issues from these logs.
• Proactive in analyzing user-reported problems.
• Familiarity with tools like Postman for analyzing API calls.
• Organized, detail-oriented, and capable of managing multiple tickets simultaneously.
• Collaborative mindset with a focus on teamwork with QA, developers, and support teams.

What we offer :

• A company culture built on trust, autonomy, and independence.
• Impact on millions of lives through our widely used services.
• Beautiful sunny office in one of the best areas of Barcelona.
• Team Retreats : Fun team-building activities both locally and abroad.
• International environment with more than 12 nationalities.
• Flexible retribution with Cobee.
• Subsidized lunch, free snacks, and organic fruit.

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