Pre Sales-Technical Support

buscojobs España; Cáceres; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading eCommerce returns business is looking for a Pre-Sales Technical Support specialist in Spain. You will be pivotal in launching operations, providing technical expertise, and ensuring effective communication between sales and implementation teams. Join a diverse and inclusive team that values collaboration and innovation.

Servicios

Holidays

Fully remote work within Spain

Learning and Development budget

Formación

• Experience in pre-sales technical support or solutions engineering.
• Strong verbal and written skills in Spanish and English.

Responsabilidades

• Support sales team with technical solutions and proposals.
• Ensure smooth communication between sales and implementation teams.
• Provide technical assistance to existing customers.

Conocimientos

Technical Experience

Relationship Building

Commercial Acumen

Communication Skills

Analytical Skills

Team Player

Descripción del empleo

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Position Details

Type of employment : Permanent, Full-Time, Remote

Location : This is a remote role based in Spain. You need to be based in Madrid or within a commutable distance. You have the rights to work without visa sponsorship; we are unable to offer visa sponsorship for this position.

About ZigZag Global

We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns, and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved, and preserving our planet is part of the fabric of how we shop.

Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Our clients include Zara, Superdry, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, and partnerships with DHL, Evri, and FedEx.

In March 2021, ZigZag was acquired by Global Blue, strengthening our reach across the global retail industry and enabling us to continue helping retailers manage and resell their returns.

Our workplace culture is built on values of Start-up Spirit, Human Heart, and Grown-up Mindset, fostering collaboration and success.

Passionate and Collaborative Minds Wanted

Join our diverse team across Europe. We value inclusivity and diversity, aiming to challenge biases and create an environment where everyone can thrive and be themselves.

If you are passionate about making a positive impact, caring for colleagues and clients, and embracing collaboration, we invite you to apply. Help us build a workplace where every contribution matters and everyone feels valued.

Position Overview

As the first Pre-Sales Technical Support hire in Spain, you will play a key role in launching ZigZag’s presence in the Spanish market, working closely with our first Spanish Business Development Manager. Your main responsibility will be to accelerate the sales cycle by providing technical expertise during pre-sales, ensuring smooth communication between sales and implementation teams, and facilitating onboarding for new Spanish customers and partners.

Key Responsibilities

1. Technical Solutions : Support the Spanish sales team by reviewing proposals, designing solutions tailored to retailer needs, and ensuring all technical aspects align with their tech stack.
2. Commercial Proposals & Tenders : Assist with RFI / RFP submissions, bid coordination, prospect qualification, product demonstrations, technical discussions, and solution design.
3. Commercial Awareness : Assess financial and budget impacts of proposed solutions and provide cost-effective recommendations.
4. Feedback & Product Enhancement : Gather insights from prospects and customers to help shape product roadmap and enhancements.
5. Bridge to Implementation : Ensure proposed solutions are viable for both retailers and ZigZag, supporting pilot projects and proof of concepts.
6. Customer Support & Upselling : Provide technical assistance to existing customers and facilitate upselling of new features.
7. Accelerate the Sales Cycle : Work closely with sales and retailer stakeholders to eliminate technical barriers and speed up contract signing.
8. Stakeholder Engagement : Build and maintain relationships with technical decision-makers within retail businesses.
9. Key Features Promotion : Advocate for ZigZag’s key features, including Paid Returns, Live Exchanges, and Refund to Gift Card.
10. Marketing Collaboration : Support marketing with product collateral, competitive analysis, and Spanish market insights.
11. Growth & Development : Identify and develop new business opportunities and technical requirements.
12. Process Optimization : Continuously improve internal processes for efficiency.

What You’ll Need to Be Successful

1. Proven Technical Experience : Experience in pre-sales technical support, solutions engineering, or similar roles within tech, logistics, or e-commerce industries.
2. Strong Relationship Building : Ability to establish trust with key stakeholders, especially at a technical level.
3. Commercial Acumen : Understanding customer needs, the competitive landscape, and financial impacts of solutions.
4. Self-Starter Mentality : Highly motivated and proactive, capable of working independently in a new market.
5. Communication Skills : Strong verbal and written skills in Spanish and English, with the ability to deliver compelling presentations.
6. Analytical Skills : Ability to analyze data and insights for strategic decisions.
7. Team Player : Collaborative approach working with sales, implementation, and customer success teams.
8. Additional benefits include holidays, fully remote work within Spain, and a Learning and Development budget.

Application Process

If interested, please send your CV in English. Your application will be reviewed confidentially. Only shortlisted candidates will be contacted. By applying, you agree that your data will be processed by ZigZag Global for recruitment purposes, including sharing with other group entities.