Client Solutions Engineer (Junior)

Alcura Health España S.A.; Comunidad Valenciana; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a Sales Operations Specialist to enhance patient care through effective sales strategies. This role involves aligning business growth with key accounts, managing CRM systems, and optimizing sales processes within clinical trials. The ideal candidate will have a strong background in sales operations, excellent analytical skills, and a collaborative spirit to work with cross-functional teams. Join a forward-thinking organization committed to improving lives and making a significant impact in the healthcare sector. If you're passionate about driving sales success and enhancing patient outcomes, this opportunity is perfect for you.

Formación

• 5+ years of experience in sales operations or related roles.
• Fluency in English and strong understanding of sales processes.

Responsabilidades

• Develop sales operations strategy and align with key accounts.
• Oversee CRM management and analyze sales data for insights.
• Collaborate with cross-functional teams to optimize sales processes.

Conocimientos

Sales Operations Processes

Client Engagement

CRM Systems

Analytical Skills

Leadership Skills

Communication Skills

Educación

Bachelor's Degree in Business Administration

Master's Degree in Marketing

Herramientas

CRM Systems

Sales Analytics Tools

Descripción del empleo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Who we are?

Alcurapartners with healthcare, professionals and organizations to provide innovative solutions that improve patient care.

Tasks and responsibilities:

1. Sales Operations Strategy Development:
   Align growth target of business to key accounts. Be the primary point of contact for the account, understand account requirements, pipeline and develop and grow the account. Identify key performance indicators (KPIs) relevant to sales operations; define metrics for measuring success.
2. CRM Management & Analytics:
   Oversee the implementation and maintenance of a CRM system to support sales activities within clinical trials sourcing. Utilize CRM data to generate insights on customer behavior, market trends, pipeline analysis, revenue forecasting, and other key sales metrics.
3. Sales Process Optimization:
   Continuously evaluate and improve sales processes within clinical trials sourcing, including lead generation, lead qualification, opportunity management, proposal development, contract negotiation, and order processing. Collaborate with cross-functional teams (e.g., Marketing, Strategic Sourcing) to ensure alignment between sales processes and overall commercial activities.
4. Sales Reporting & Performance Tracking:
   Develop regular reporting mechanisms to track performance against sales targets, KPIs within clinical trials sourcing projects. Provide insights on performance trends, identify areas for improvement; propose actionable recommendations based on data analysis.
5. Cross-functional Collaboration:
   Collaborate closely with cross-functional teams such as Project Management, Strategic Sourcing, Clinical Operations ensure seamless integration between Operations activities and overall commercial efforts within clinical trials sourcing projects. Liaise with internal stakeholders (e.g., Strategic Sourcing Managers) to understand project needs / timelines; align resources accordingly.
6. Process Improvement Initiatives:
   Identify opportunities for process improvements within the sales operations function; propose changes aimed at optimizing efficiency / effectiveness through automation / digitization where applicable.
7. Contract Management Support:
   Work closely with the Sales team during contract negotiation / execution by providing support in gathering necessary information / documentation related to pricing agreements, terms / conditions specific to clinical trials sourcing contracts.
8. Quality Management System:
   Work closely with the QA team to investigate any customer complaints or deviations related to sourced pharmaceutical drugs for clinical trials. Provide necessary information, documentation, and support to assist in determining root causes, implementing corrective actions, and preventing future occurrences.

Qualifications & Experience:

Bachelor's or master's degree in business administration, marketing, or a related field. 5+ years of experience in sales operations or related roles, preferably within the pharmaceutical or healthcare industry. Fluency in English.

Skills Required:

1. Strong understanding of sales operations processes and best practices.
2. Good exposure to client engagement and commercial focus.
3. Proficiency in CRM systems and sales analytics tools.
4. Excellent analytical and problem-solving abilities.
5. Effective leadership and team management skills.
6. Strong communication and interpersonal skills.

What Cencora offers:

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

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