Logistics-Customer Experience Manager F / H

GC Aesthetics; Sant Joan Despí; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in medical equipment manufacturing is seeking a Logistics-Customer Experience Manager in Sant Joan Despí, Spain. The successful candidate will oversee customer service, logistics, and pricing functions, ensuring operational excellence and compliance with quality standards. This role requires strong leadership skills, extensive experience in customer operations, and a proactive mindset to drive continuous improvement.

Formación

• At least 5 years’ experience in customer service or operations, preferably in life sciences or healthcare.
• 3–5 years’ experience in team leadership.
• Fluent in English; Spanish proficiency is desirable.

Responsabilidades

• Lead daily operations of Customer Services, Logistics / Warehouse, Pricing, Tenders.
• Manage the full Order-to-Cash cycle, including deliveries.
• Ensure customer service excellence and compliance with quality standards.

Conocimientos

Communication

Organizational

Problem-solving

Business acumen

Multitasking

Herramientas

Microsoft Office

ERP systems

Descripción del empleo

Logistics-Customer Experience Manager F / H

Join to apply for the Logistics-Customer Experience Manager F / H role at GC Aesthetics .

We are seeking an experienced and motivated Head of Customer Operations to lead our Customer Services, Warehouse, Logistics , and Customer Catalogues functions for our direct business in Spain. The successful candidate will manage processes such as pricing, tenders, hospital portals, product databases, and ESG compliance to maximize gross margin and improve customer satisfaction.

Key Responsibilities :

• Lead daily operations of Customer Services, Logistics / Warehouse, Pricing, Tenders, and Corporate Account Administration
• Ensure customer service excellence and compliance with quality standards
• Manage the full Order-to-Cash cycle, including deliveries
• Handle customer inquiries, complaints, warranty claims, and returns
• Coordinate consignment stock management and maintain accurate stock records in Barcelona warehouse
• Support sales with operational KPI reports and customer insights
• Manage pricing updates, tenders, product database, and hospital catalog processes
• Ensure compliance with hospital requirements and ESG initiatives
• Oversee pricing trackers and tender responses
• Lead and develop the team for performance and continuous improvement

Key Performance Indicators (KPIs) :

• Stock accuracy and consignment performance
• Reduction in sale or return
• Timely execution of price reviews
• Tender success rates

Profile / Qualifications :

• At least 5 years’ experience in customer service or operations, preferably in life sciences or healthcare
• 3–5 years’ experience in team leadership
• Experience managing courier operations and the Order-to-Cash process
• Strong business acumen and multitasking ability
• Excellent communication, organizational, and problem-solving skills
• Proficient in Microsoft Office; experience with ERP systems like Microsoft AX Dynamics is a plus
• Fluent in English; Spanish proficiency is desirable
• Positive, proactive, and solution-oriented mindset

Seniority Level

• Mid-Senior level

Employment Type

• Full-time
• Medical Equipment Manufacturing

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