Associate Customer Success Manager German Speaker

buscojobs España; Burgos; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join a leading international payroll platform as an Associate Customer Success Manager. You will manage client relationships, drive product adoption, and collaborate with various teams to enhance client experiences. This role offers competitive pay, benefits, and remote work flexibility.

Servicios

Competitive pay

Benefits

Stock grants

Remote work flexibility

Formación

• 1-2+ years of experience in Customer Success or Account Management.
• Fluent in English and German, both written and spoken.

Responsabilidades

• Manage and develop relationships with up to 200 client accounts.
• Train clients on Deel processes and platform navigation.
• Collaborate with sales, support, and onboarding teams.

Conocimientos

Communication

Proactive Approach

Descripción del empleo

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. Our team comprises over three thousand self-driven individuals spanning over 100 countries, fostering a diverse culture of continual learning and innovation. We aim to build the best platform to enable companies to hire the best talent worldwide, connecting the global workforce with opportunities.

We provide global teams with tools to hire, onboard, manage, pay, and scale rapidly. After raising significant funding and doubling our valuation, Deel is the leader in international payroll and compliance, making it an exciting time to join us.

Role: Associate Customer Success Manager

1. Manage and develop relationships with up to 200 client accounts within your region.
2. Build deep relationships and guide clients through their experience journey.
3. Train clients on Deel processes and platform navigation to meet their needs.
4. Drive product adoption and growth discussions, emphasizing Deel’s core value propositions.
5. Strengthen client relationships by resolving challenges and reducing churn.
6. Act as a trusted partner, understanding business needs and creating solutions as a mini project manager.
7. Collaborate with sales, support, and onboarding teams to support Deel’s growth.
8. Advocate for clients by sharing insights with revenue and product teams.
9. Stay passionate about Deel’s mission and stay updated on new products and features.

Success criteria:

1. 1-2+ years of experience in Customer Success or Account Management with complex clients.
2. Ownership, accountability, and a proactive approach.
3. Strong communication skills, capable of handling escalations.
4. Fluent in English and German, both written and spoken.
5. Based within the EMEA timezone.

Bonus:

1. Experience in a fast-paced, global startup environment.
2. Willingness to learn, grow, and take on challenges from the ground up.

Total Rewards:

Competitive pay, benefits, stock grants, remote work flexibility, and additional perks based on location and employment status.

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