Customer Product Success Specialist (New Markets) | TheFork

TripAdvisor; Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join a leading restaurant booking platform as a Customer Product Success Specialist. You will onboard and train new restaurant partners, ensuring they maximize their use of TheFork Manager. This role is crucial for our international growth and offers a supportive, inclusive work environment with competitive benefits.

Servicios

Flexible work environment with 2 days remote work per week

Lunch vouchers for each working day

Health insurance fully covered

Life and disability insurance at no cost

Continuous learning and development programs

Team-building events

Formación

• Experience in training or onboarding roles, ideally in SaaS or tech.
• Fluent in English; additional languages are a plus.
• Comfortable navigating ambiguity in a fast-paced environment.

Responsabilidades

• Onboard and train new restaurant partners to TheFork Manager.
• Partner with Sales to provide product expertise.
• Guide restaurants through core platform features.

Conocimientos

Customer Success

Training

Communication

Empathy

Collaboration

Herramientas

CRM tools

Salesforce

Descripción del empleo

Customer Product Success Specialist (New Markets) | TheFork

Join our Movement and Champion Restaurant Culture!

At TheFork, we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect a broad community of loyal diners with the world’s favorite restaurants. Powered by innovation and a passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and foster a diverse, people-first culture where values like “respect”, “ownership”, “growth”, and “better together” thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

Discover life at TheFork.

As part of TheFork’s international growth, we are building a new team focused on selling and supporting our restaurant reservation and management software – TheFork Manager – in new international markets. We seek a Customer Product Success Specialist to train, onboard, and empower new restaurant partners, helping them maximize our product from day one.

You will play a key role in enabling adoption, creating delightful onboarding experiences, and supporting our go-to-market success in countries like Ireland, Poland, and UAE.

You will report to the Sales Manager of New Markets and be instrumental in driving the success of our expansion efforts.

What You’ll Do

• Onboard and train newly signed restaurant partners to TheFork Manager, ensuring a smooth start and high product adoption.
• Partner with the Inside Sales team during pre-sales to provide product expertise and tailored solutions to prospective restaurant partners.
• Guide partner restaurants through core platform features : booking widget, availability setup, table and service management, and more.
• Act as a trusted advisor, helping restaurants streamline operations and digitize booking processes.
• Identify opportunities for retraining and offer refresh sessions as needed.
• Gather and share feedback from partners to improve onboarding flow and user experience.
• Collaborate with Sales, Account Managers, and Product teams to ensure alignment and consistent value delivery across the customer journey.
• Stay updated on product developments and inform stakeholders accordingly.

Who You Are

• Experience in training, onboarding, or customer success roles, ideally in SaaS or tech environments; hospitality background is a plus.
• Fluent in English; additional languages like Polish, Arabic, French, or Spanish are advantageous.
• Excellent communicator capable of simplifying complex tools and engaging diverse customer profiles.
• Empathetic, collaborative, and passionate about helping others succeed with technology.
• Comfortable working cross-functionally and navigating ambiguity in a fast-paced environment.
• Familiarity with CRM tools like Salesforce is beneficial.

Why Join This Team

• Be part of a high-impact international pilot influencing our scaling into new markets.
• Join a lean, collaborative, mission-driven team dedicated to empowering restaurants through technology.
• Work with diverse stakeholders and help shape the onboarding experience from the ground up.
• Enhance your skills in a global, agile environment supported by a reputable brand.

What We Offer

• An engaging team (not everybody likes our jokes, but we try our best)
• Permanent contract (beneficial for stability)
• Flexible work environment with 2 days remote work per week
• Competitive salary and bonus structure
• Lunch vouchers for each working day (to enjoy the best local restaurants)
• International team with over 30 nationalities and 16 offices worldwide
• Inclusive working environment
• Benefits supporting physical, leisure, family, and travel needs
• Continuous learning and development programs
• Free Calm app access
• Work / life balance initiatives
• Health insurance fully covered
• Life and disability insurance at no cost to employees
• Modern offices with dining, coffee points, and leisure areas
• Team-building events (we love karaoke!)

If you are the right fit and excited to join TheFork, don’t miss this opportunity. We look forward to your application!

We believe in inclusivity and welcome everyone to bring their unique perspectives. We strive to ensure equal opportunity for all, regardless of background or characteristics. If you require reasonable support during the application process due to health or disability, please contact Our HR team will review and respond accordingly.

J-18808-Ljbffr