Key Account Manager (Automotive)

Alliance Healthcare España S.A.; Torrejón de Ardoz; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company is seeking a dynamic Account Manager for its Hub Delivery program. This role involves recruiting local stores, managing relationships, and ensuring operational excellence. The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving skills, and have a passion for improving delivery services in rural areas of Spain.

Formación

• Experience in logistics and data analysis.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Build relationships with Hub Delivery store owners.
• Support daily management of operations and monitor performance.
• Communicate metrics and manage escalations.

Conocimientos

Logistics

Data Analysis

Problem Solving

Communication

Herramientas

MS Office

Descripción del empleo

At Amazon, we are working to be the most customer-centric company on earth and we are striving to provide best-in-class delivery services. Our goal is to ensure that all customers, no matter where they live, can get their orders as quickly, accurately and cost effectively as possible.

Our last-mile team is looking for a dynamic, autonomous and well-organized Account Manager for Hub Delivery program, who will be responsible for recruiting and managing a pool of local stores, as well as the relationship with several other stakeholders (as DS Ops, CO, SnOP, etc). This is an opportunity to be part of a new and quickly growing environment that is focused on improving the delivery experience for our customers, mainly in Rural areas of Spain.

Key job responsibilities

• Build relationship with Hub Delivery store owners and cultivate trust among community leaders.
• Provide lifecycle management and operational support for on-boarded Stores.
• Support your team in daily management of operations, including monitoring performance, leading meetings, assigning job duties and dealing with ambiguity.
• Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements.
• Finds practical and simple solutions to complex problems without sacrificing quality or core functionality (i.e. contingency plans for late trucks volume).
• Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences.
• Provide day-to-day support during the rollout / implementation of newer systems / processes and gather feedback.
• Continuously utilize software and hardware tools to ensure normal day to day operations.
• Ensure supervisors have proper tools to perform the job and coordinate repair or replacement when needed.
• Communicate daily metrics and manage escalations.
• Work closely with Operations and CO team, ensuring regular communications.
• Willingness to travel to visit Hub Delivery Stores / Delivery Stations (regional level). (Frequency will vary)
• You are willing to work in non-traditional shift pattern which may include weekends.

BASIC QUALIFICATIONS

• Relevant experience in logistics
• Relevant experience in analyzing data to measure / optimize performance, with a high bar for accuracy and detail.
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
• Advanced proficiency in written and verbal Spanish and English
• Relevant experience of communicating with a wide range of stakeholders, including your peers, cross-functional teams and leadership
• Relevant experience in meeting deadlines, managing multiple priorities and working independently in an ambiguous and fast-paced environment.
• Relevant experience in connecting with partners and building relationships
• Relevant experience in managing people

PREFERRED QUALIFICATIONS

• Relevant experience in identifying problems and building scalable processes to fix them.

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