Customer Service Representative for the German Market

CPM International Contact Centre; Barcelona; Híbrido; EUR 19.000; Jornada completa

Descripción de la vacante

Join a global leader in hygiene, health, and nutrition as a Customer Service Representative for the German Market. You will manage customer inquiries across various channels, ensuring exceptional service and fostering strong relationships. This hybrid role offers career growth and ongoing training opportunities.

Servicios

Exclusive offers and rewards

Discounted health insurance

Access to LinkedIn Learning and certifications

Referral bonus program

Formación

• Fluent in German with excellent grammar and spelling.
• Fluent in English, both written and spoken.
• Passionate about delivering outstanding customer service.

Responsabilidades

• Act as a customer advocate, addressing needs and concerns.
• Provide accurate information as a product expert.
• Deliver seamless support across all communication channels.

Conocimientos

Communication

Problem Solving

Customer-Centric

Administrative Skills

Analytical Skills

Descripción del empleo

Customer Service Representative for the German Market

Join a global leader in hygiene, health, and nutrition, renowned for creating trusted brands for generations. Our mission is to protect, heal, and nurture, striving for a cleaner, healthier world. As a Customer Service Representative, you will manage customer inquiries across various channels—phone, email, chat, and social media—with a focus on first-contact resolution to deliver exceptional service.

Responsibilities

• Customer Advocate : Act as a passionate advocate for customers, ensuring their needs and concerns are addressed effectively.
• Product Expert : Maintain a deep understanding of our products and services to provide accurate information.
• Omnichannel Support : Deliver seamless support across all communication channels.
• Problem Solver : Analyze issues, identify root causes, and proactively offer solutions.
• Brand Ambassador : Represent the brand positively in every interaction, fostering strong customer relationships.

Requirements

• Fluent in German : Excellent communication skills with impeccable grammar and spelling.
• English Proficiency : Fluent in both written and spoken English.
• Customer-Centric : Passionate about delivering outstanding service with empathy and understanding.
• Administrative & Analytical Skills : Efficient in managing administrative tasks with attention to detail.
• Proactive Problem-Solving : Ability to identify and resolve issues effectively.
• Start Date : ASAP
• Work Schedule : Monday to Friday, 9 : 00 am - 6 : 00 pm
• Salary : €18,054 gross annually
• Work Model : Hybrid (6 days / month at the office)
• Training : 2-week office-based training, Monday to Friday, 9 : 00 am - 6 : 00 pm
• Career Growth : Ongoing training and development opportunities
• Perks & Discounts : Exclusive offers and rewards
• Health Benefits : Discounted health insurance
• Skill Development : Access to LinkedIn Learning and certifications
• Referral Program : Refer a friend and receive a bonus

Let's discuss your future at CPM International!

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