Leader, Quality

buscojobs España; Alicante; A distancia; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

A leading company in wind blade manufacturing is seeking a Customer Warranty Technical Leader to oversee warranty projects and ensure product integrity at customer sites. The ideal candidate will have extensive experience in composites engineering and project management, with strong communication and leadership skills. This role involves collaboration with various internal functions and requires a commitment to quality and safety in a dynamic environment.

Formación

• At least 10 years of industry experience, with a minimum of 5 years in wind blade composites.
• Experience in project management; PMP certification preferred.
• Fluent in English (speaking, reading, writing).

Responsabilidades

• Lead warranty technical projects across different products and customers.
• Ensure compliance with internal CWM processes and initiate continuous improvements.
• Provide regular updates to the customer interface.

Conocimientos

Problem Analysis

Project Management

Communication

Leadership

Collaboration

Educación

Engineering degree

MSc, MBA, or PhD

Herramientas

Lean Six Sigma

PMP certification

Descripción del empleo

TPI Composites is the leading wind-blade manufacturer and the only independent wind blade manufacturer with a global footprint. We are looking for a motivated Customer Warranty Technical Leader to join our Customer Warranty Management (CWM) Department. The position reports to the Problem-Solving Manager.

Key objectives

The new Customer Warranty Management (CWM) Department oversees TPI Composite blade products' integrity at customer sites (windfarms) within the warranty period. As our new Customer Warranty Technical Leader, you should be an excellent communicator and a recognized technical leader in composites engineering, manufacturing, and problem solving. You should have direct knowledge of wind blade production processes, including infusion, composite repair, inspection, troubleshooting, failure analysis, root cause analysis, corrective and preventive actions, and design for manufacturability.

Main Responsibilities :

1. Lead several warranty technical projects across different products and customers.
2. Act as Technical Project Leader in warranty projects, forming a team of experts from various internal functions (Engineering, Quality, Factories, CWM Technical Support) and driving all technical steps, including review gates. Escalate deviations and risks.
3. Ensure compliance with internal CWM processes and initiate continuous improvements.
4. Manage technical projects by planning, assigning tasks, monitoring progress, and ensuring timely completion. Escalate resource shortages and technical risks.
5. Validate inputs and assumptions critically.
6. For complex projects, request support from a Special Warranty Project Manager for planning and resource coordination.
7. Provide regular updates to the customer interface and support the Customer Warranty Relations Manager with communication to the Customer’s Central organization when needed.
8. Escalate complex communications or strategic issues to the Customer Warranty Relations Manager.
9. Coordinate with Field Service Project Managers for windfarm field work execution, ensuring clear work packages and reporting progress to customers.

Qualifications & Experience

1. Engineering degree required; MSc, MBA, or PhD preferred.
2. At least 10 years of industry experience, with a minimum of 5 years in wind blade composites.
3. Experience in project management; PMP certification preferred.
4. Lean Six Sigma Green Belt certification preferred, with a strong problem analysis and resolution track record.
5. Proficiency in computer skills and excellent presentation abilities.
6. High quality orientation and attention to detail.
7. Ability to collaborate with vendors, customers, and internal teams.
8. Experience leading high-performance teams.
9. Commitment to maintaining a safe work environment.
10. Fluent in English (speaking, reading, writing).

Personality & Leadership :

1. Flexible, pragmatic, positive, with a “can-do” attitude.
2. Strong leadership and communication skills.
3. Excellent interpersonal skills and attention to detail.
4. Self-motivated, proactive, and solutions-oriented.
5. Willing to work in a matrix environment and travel approximately 35% internationally.

Location :

1. Presential candidates from Mexico, Turkey, India, Denmark, Germany will be considered.
2. Remote candidates from Denmark, Germany, Spain, UK, USA, Mexico will be considered.

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