Customer Support Representative

Permobil; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Support Representative to join their dynamic team in Madrid. This role offers the opportunity to make a daily impact on customers' lives by providing exceptional support in order management and inquiries. The ideal candidate will possess strong communication skills and a background in business or engineering, with a passion for customer satisfaction. Join a collaborative and innovative environment where your contributions will help shape the future of assistive solutions for individuals with disabilities.

Servicios

Collaborative work environment

Continuous improvement opportunities

Impactful work in assistive technology

Formación

• Minimum of 3 years experience in customer support or similar role.
• Educational background in Business Administration or related field.

Responsabilidades

• Handle customer inquiries, including order management and warranty issues.
• Conduct administrative work aligned with EMEA Customer Support.

Conocimientos

Communication Skills

Customer Relationship Management

Problem Solving

Empathy

Order Management

Educación

Business Administration

Engineering

Finance

Herramientas

D365

Descripción del empleo

Permobil Madrid, Community of Madrid, Spain

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Customer Support Representative (Spain, Madrid)

Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.

Our purpose is to create advanced assistive solutions that improve the lives of adults and children living with disabilities. We are passionate about pushing technological boundaries to deliver innovations that make a difference. As a responsible and sustainable business, we are committed to continuous improvement, providing market-leading solutions driven by clinical data insights.

Position Overview

Join our dynamic Customer Support team as a Customer Support Representative. You will play a crucial role in ensuring customer satisfaction by supporting customers through order entry, information provision, answering questions, and handling complaints. You will be an integral part of our team, helping to ensure seamless customer support operations.

Key Duties

1. Handle general customer inquiries from internal and external stakeholders, including:

• Order management
• Claims and returns
• Warranty issues
• Order tracking
• Invoicing and cash collections across markets

Conduct administrative work aligned with EMEA Customer Support

Support sales activities where applicable

Assist in process improvements and implementations within the area

Your Background

• Educational background in Business Administration, Engineering, Finance, or a related field
• Excellent communication skills, with empathy and positive language use
• Minimum of 3 years experience in a similar role
• Experience in the Medtech industry is a plus
• Proficiency in Spanish and English; additional languages are advantageous
• Good IT skills, with experience in D365 being an advantage

Who Are You

You are result-oriented, with a proven ability to identify opportunities and execute. You possess excellent verbal and written communication skills, can build strong customer relationships, are flexible to manage workload fluctuations, and have good IT skills, especially in D365. Your capacity to absorb high volumes of information and work across multiple systems makes you an ideal candidate.

Why Join Permobil

• You’ll make a difference daily, impacting the lives of our users through evidence-based innovation.
• You’ll contribute to our global impact by collaborating across borders and innovating for individuals worldwide.
• You’ll feel welcomed from day one, as part of a collaborative, fun, and cutting-edge team that cares about making a positive difference.

More Information

Please apply via our career page by May 31st. We conduct continuous selection, so we encourage you to submit your application soon.

For more details about the position, contact Rosario Santos, Customer Support Manager, or Zivile Mitkute, Talent Acquisition Partner. Please note we do not accept recruitment agency calls or advertising.

About Permobil

Founded by Dr. Per Uddén, Permobil has over 50 years of experience in helping people achieve independence. As a global leader in advanced rehabilitation technology, we focus on improving quality of life through innovative healthcare solutions, including power wheelchairs and related products. Headquartered in Sweden, Permobil employs over 1900 people across 18 countries. More info at permobil.com.