Spanish speaking Customer Service Representative - Travel Industry

TN Spain; Barcelona; Híbrido; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A prestigious travel company is seeking a customer support advisor in Barcelona. The role involves understanding customer needs, providing solutions, and ensuring high service levels. Candidates should be empathic, have strong communication skills, and be flexible with work hours. Enjoy a multicultural environment with opportunities for personal growth.

Servicios

Feel Good program

Free private health insurance

Flexible remuneration for nursery school transport

Free coffee daily and fruit weekly

Opportunities to learn and grow

Formación

• C2 level Spanish and C1 English required.
• Experience in customer service or contact center environments valued.

Responsabilidades

• Understand and identify customer needs.
• Mediate between travelers and accommodation suppliers.
• Clarify inquiries about service and payment.

Conocimientos

Communication

Problem Solving

Team Player

Open-mindedness

Herramientas

Office 365

CRM Database

Descripción del empleo

Job Description:

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

As a customer support advisor for a prestigious travel company, you will be responsible for understanding and identifying customer needs. You will listen, respond, and mediate between our international travelers and accommodation suppliers worldwide, ensuring a high level of customer service.

You will clarify inquiries about service, payment, and technical requirements, provide accurate information, and follow set processes via email and phone.

Requirements:

• Spanish: C2 level. Also required advanced (C1) English
• Excellent communication and interpersonal skills, both written and spoken
• User-friendly PC skills: Office 365, CRM Database, and other internal platforms
• A problem-solving and solution-driven mentality
• A positive, motivated mindset to handle tricky customer problems
• Goal-oriented work approach
• Open-mindedness to changing priorities and business processes
• Affinity with accommodation platforms
• Experience in customer service or contact center environments is valued
• Availability to work both from the office and from home (within 100km from the office)

Contract:

• 38.5 hours/week (Monday to Sunday)
• Afternoon shift: 15:00-23:00 or split shift from 09:00 to 20:00
• Temporary contract
• Feel Good program including Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and more
• Optional free private health insurance upon obtaining a permanent contract
• Flexible remuneration for nursery school transport after the probation period
• A multicultural, international working environment
• Modern office spaces well-connected by public transport, near Glories shopping mall (Westfield)
• Free coffee daily and fruit weekly
• Opportunities to learn and grow within an industry-leading department
• Initial training of 3 weeks plus ongoing coaching