IT Service Specialist

Babel Profiles; Lugo; Híbrido; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading consumer electronics retailer is seeking an IT Service Coordinator to join their dynamic IT Operations team in Barcelona. This role involves monitoring IT KPIs, developing dashboards, and managing cross-functional projects. The ideal candidate should have experience in IT operations, strong analytical skills, and a passion for service excellence. Enjoy a hybrid work model, generous holidays, and additional perks in a multicultural environment.

Servicios

Permanent contract

Hybrid work model

23 days holidays

Birthday off

10% discount on products

Languages Courses

Specific training

Medical insurance

Multicultural work environment

Formación

• 3 years experience in IT Operations and IT Service Management.
• Knowledgeable in ITIL and Agile methodologies.

Responsabilidades

• Monitor and analyze operational IT KPIs.
• Create role-based dashboards and reports.
• Manage projects interfacing with IT service management.

Conocimientos

Project management

Analytical skills

Communication skills

Herramientas

PowerBI

Tableau

Google Looker Studio

Descripción del empleo

Would you be interested in working in one of Europe’s leading consumer electronics retailer companies based in the heart of Barcelona?

We have a fantastic opportunity for you in a multicultural, young, and dynamic environment!

Our client is looking for an enthusiastic IT Service Coordinator to join their IT Operations team.

This role is perfect for someone passionate about IT operations, data analysis, and service excellence.

The selected candidate will work closely with product teams and country organizations, developing role-based dashboards and monitoring key IT operational KPIs to drive continuous improvement, among others.

Main Responsibilities :

• Providing, monitoring, and analyzing operational IT related KPIs from the teams developing and deploying company business applications.
• Creating role-based dashboards and regular reports.
• Developing operational dashboards focusing on the most important IT Operational KPIs.
• Helping the product teams get new insights from data, analyze and visualize their performance to enable smarter decisions and better product & service support and delivery.
• Being responsible for managing all projects in cooperation with other units, that interface with IT service management.
• Acting as Manager on Duty in case of Major incidents. This implies being on-call 1 week out of 7 approx.

Core Skills / Experience :

• Project management experience : ability to drive complex projects cross-country and cross-functional.
• 3 years experience in IT Operations and IT Service Management.
• Knowledgeable in ITIL.
• Knowledgeable in Agile / Scrum / Iterative Development.
• Previous experience using BI tools like PowerBI, Tableau, or Google Looker Studio.
• Strong analytical and communication skills, data-oriented personality.

What's on offer?

• Permanent contract.
• Hybrid work model (4 days per month in the office).
• 23 days holidays.
• Birthday off.
• 10% discount on all the company’s products.
• Languages Courses.
• Specific training.
• Medical insurance.
• Multicultural work environment.

Recruitment process :

• Step 1 : Interview with a member of our team.
• Step 2 : Interview with the hiring manager.
• Step 3 : Interview with the team´s Director.

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