Customer Success Manager - Emea (Remote)

buscojobs España; Barcelona; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading fintech company is seeking a Customer Success Manager for its EMEA region, based remotely in Spain. The role involves building long-term customer relationships, collaborating with internal teams, and driving customer success initiatives. Ideal candidates will have over 5 years of experience in customer success, excellent communication skills, and fluency in both Spanish and English. Join a dynamic team dedicated to innovation and customer satisfaction.

Servicios

Remote work flexibility

Access to Coursera Premium subscription

Monthly social budget for team bonding

Flexible schedules driven by performance

Formación

• 5+ years in Customer Success Management.
• Fluent in Spanish and English.
• Experience in B2B Customer Success preferred.

Responsabilidades

• Develop and maintain effective long-term customer relationships.
• Provide customer feedback to internal teams.
• Identify strategic needs and deployment opportunities.

Conocimientos

Communication

Problem Solving

Multitasking

Team-oriented

Herramientas

Excel

Descripción del empleo

Customer Success Manager - EMEA (remote)

Join us to apply for the Customer Success Manager - EMEA (remote) role at dLocal .

About dLocal

dLocal enables the world's biggest companies to collect payments in 40 emerging markets. We help global brands increase conversion rates and expand effortlessly into new markets. As a payments processor and merchant of record, we facilitate merchants' entry into fast-growing regions.

By joining our team, you'll be part of a global, remote-first culture with travel, health, and learning benefits. Work with over 1000 teammates from more than 30 nationalities and develop an international career impacting millions daily. We value builders, customer-centricity, and resilience—if this describes you, you'll thrive here.

Role Overview

We are seeking a Customer Success Manager based in Madrid or Barcelona responsible for developing long-term customer relationships.

Responsibilities

• Collaborate with internal teams and clients.
• Provide customer feedback to internal teams.
• Develop and maintain effective long-term customer relationships.
• Understand customer goals and ambitions.
• Identify strategic needs, initiatives, and deployment opportunities.
• Develop customer success methodologies and lead team initiatives to improve productivity.
• Coordinate with various company departments.

Required Skills

• Excellent communication, listening, and problem-solving skills.
• Self-motivated and able to multitask in a fast-paced environment.
• 5+ years in Customer Success Management.
• Fluent in Spanish and English (written and verbal).
• Experience in B2B Customer Success preferred.
• Advanced Excel skills.
• Experience in payments is a plus.
• Background in project management or customer success with proven results.
• Team-oriented and proactive attitude.

What We Offer

• Remote work flexibility.
• Flexible schedules driven by performance.
• Dynamic fintech environment to foster creativity.
• Access to Coursera Premium subscription.
• Monthly social budget for team bonding.
• dLocal Houses for remote coworking anywhere in the world.
• For non-IT roles in Montevideo, 55% office attendance required.

Next Steps

Our Talent Acquisition team is committed to providing a great candidate experience. We will review your CV and keep you updated via email. For more information about dLocal, visit our webpage, LinkedIn, Instagram, or YouTube.

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