Technical Customer Service Specialist With Italian

buscojobs España; Málaga; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company in customer service is seeking a Technical Customer Service Specialist fluent in Italian. The role involves addressing customer issues, providing technical support, and enhancing customer experience. Join a dynamic team with great perks and opportunities for career growth.

Servicios

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Learning and development plans

Formación

• 2 years of relevant work experience preferred; fresh graduates encouraged to apply.
• Strong communication skills with emphasis on effective listening and empathy.

Responsabilidades

• Respond to and address customers' problems in a timely manner.
• Support customers in high-quality, engaging discussions.
• Utilize tools to identify and resolve customer inquiries.

Conocimientos

Time Management

Communication

Empathy

Educación

Diploma

Bachelor's Degree

Descripción del empleo

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Technical Customer Service Specialist with Italian, Spain

Client : TDCX

Location : Spain

Job Category : Other

EU work permit required : Yes

Job Views : 2

Posted : 25.04.2025

Expiry Date : 09.06.2025

Job Description :

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Respond to and address customers' problems in a timely manner utilizing our support system
• Support customers in high-quality, engaging, and empathetic 1:1 discussions. Troubleshoot technical issues if required.
• Utilize proprietary and external tools and resources to identify and resolve customers' inquiries
• Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience
• Understand the technical backend and operations of our project
• Improve and expand technical knowledge and familiarity with technical issues to better assist customers
• Perform any other duties assigned by management to ensure effective implementation and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.
• Preferably with 2 years of relevant work experience; fresh graduates are encouraged to apply.
• Possesses strong time management skills and motivation to exceed expectations.
• Ability to multitask and use customer information to tailor responses and actions.
• Strong communication skills, with emphasis on effective listening, empathy, and good phone etiquette.
• Proficient in daily computer and mobile phone usage (e.g., email, basic troubleshooting, app installation, payments).
• Excellent verbal and written communication skills in English and the supporting market's language.

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