Digital Customer Success Manager (D-CSM) - Generalists EMEA - Turkish speaker

TN Spain; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in the software industry is seeking a Digital Customer Success Manager to enhance customer engagement and satisfaction. The role involves onboarding customers, driving adoption, and providing support through virtual sessions. Ideal candidates will have experience in managing complex relationships and fluency in English and Turkish. Join a collaborative team focused on innovation and customer success.

Formación

• 3+ years in a customer-facing role managing complex relationships.
• Fluency in English and Turkish is essential.

Responsabilidades

• Onboard new customers through virtual sessions and check-ins.
• Drive customer adoption and respond to risks.
• Analyze customer data to prioritize engagements.

Conocimientos

Teamwork

Problem Solving

Communication

Herramientas

SAP Cloud Solutions

Descripción del empleo

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Digital Customer Success Manager (D-CSM) - Generalists EMEA - Turkish speaker, Barcelona

Client: SAP

Location: Barcelona, Spain

Job Category: Other

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EU work permit required: Yes

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and aligns with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options.

About the Role

The SAP Customer Success Management organization aims to create an industry-leading virtual digital customer engagement experience, providing an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP via our Digital Customer Success Managers to our customers. D-CSMs will use a low touch/digital engagement approach to provide an excellent customer experience across a large portfolio of customers (up to 100).

The goal is to optimize customer onboarding and adoption, improve renewal rates, increase satisfaction, and champion customer success through a scalable methodology across SAP cloud lines of business.

Further responsibilities include:

• Onboard new customers through virtual sessions and check-ins, sharing resources like webinars, trainings, and best practices, and assisting with roadblocks.
• Drive customer adoption, respond to risks, engage with priority customers, and execute initiatives to drive outcomes at scale.
• Maintain high standards of engagement and satisfaction, share tools and resources, identify at-risk customers, and involve cross-functional teams as needed.
• Encourage AI adoption topics and act as a trusted advisor for non-technical inquiries.
• Identify opportunities for upselling and cross-selling.
• Build and leverage internal stakeholder networks to support customer success.
• Analyze customer data to prioritize engagements and contribute to customer satisfaction and SAP's reference pipeline.

Requirements:

• 3+ years in a customer-facing role managing complex relationships in the software industry.
• Experience with SAP cloud SaaS solutions like S/4HANA Cloud, Supply Chain Management, HCM, Customer Experience, or Procurement is a plus.
• Experience managing high volumes of customer engagements.
• Proven ability to work with diverse, cross-functional teams virtually and globally.
• Motivated and flexible to work in a dynamic environment, with quick learning ability.
• Strong teamwork, interpersonal skills, and creative problem-solving under pressure.
• Excellent listening, written, and oral communication skills.
• Fluency in English and Turkish is essential.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work more efficiently and use business insights effectively. Known for ERP leadership, SAP has evolved into a market leader in end-to-end business applications, analytics, intelligent technologies, and experience management. As a purpose-driven, future-focused cloud company with over 200 million users and 100,000 employees, we foster collaboration and personal development. We connect industries, people, and platforms to deliver solutions for every challenge.

We win with inclusion

SAP’s culture promotes inclusion, health, well-being, and flexible work models, ensuring everyone feels included and can perform at their best. We value the unique qualities everyone brings and invest in our employees to realize their full potential. We are committed to equal employment opportunity and accessibility for applicants with disabilities. For accommodations, contact our Recruiting Operations Team at [emailprotected].

EOE AA M/F/Vet/Disability:

We consider all qualified applicants without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity/expression, veteran status, or disability. Successful candidates may undergo background verification.

Requisition ID: 426398 | Work Area: Sales | Travel: 0-10% | Career Level: Professional | Employment Type: Full-Time | Additional Locations: #LI-Hybrid