Business Analyst / Project Manager (Pharmaceutical Sector)

buscojobs España; Burgos; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global digital company is seeking a Business Analyst / Project Manager to enhance service operations and ensure project objectives are met. The role involves managing projects, optimizing processes, and supporting daily operations with a focus on customer-centric solutions.

Servicios

Permanent contract

Flexible schedule

Training and certifications

Home office options

Flexible benefits

Health insurance

Formación

• Experience in Project Management and Business Analysis within the IT sector.
• Knowledge of global, customer-centric service operations.

Responsabilidades

• Manage project scope, timelines, and communications.
• Optimize service operations processes and supporting systems.

Conocimientos

Analytical Skills

Problem-Solving

Herramientas

JIRA

ServiceNow

Descripción del empleo

Omega CRM Consulting is seeking a Business Analyst / Project Manager to collaborate with a leading global pharmaceutical company.

Responsibilities :

1. Project Manager and Business Analyst for internal project
2. Optimize service operations processes and supporting systems to reduce operational workload, enhance reporting/forecasting transparency, and track SLAs.
3. Manage project scope, timelines, and communications as a project manager.
4. Identify requirements and ensure project objectives and outcomes are met as a business analyst, working with service owners, product owners, and delivery teams.
5. Manage operational tasks for the Service Ops Platforms.
6. Support daily operations and onboarding/training of Production Partners.

Experience :

• Experience in Project Management and Business Analysis within the IT sector.
• Knowledge of global, customer-centric service operations, process mapping, and requirements gathering.
• Experience with service operation tools such as JIRA and ServiceNow.
• Familiarity with SCRUM environments.
• Strong analytical and problem-solving skills.

What We Offer :

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Training and certifications to enhance skills with official recognition from our partners.
• Home office options.
• Flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility through Omega in Action.

About Us :

Omega CRM, part of Merkle, is a global digital company focused on enhancing the Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of the dentsu group, we are the largest Customer Experience Management (CXM) agency in Spain, providing integrated media, creative, content, technology, and strategy solutions with over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications. We are leaders in the Salesforce ecosystem in Spain, serving industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). We believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation, growing #Together.