️ ServiceNow Business Analyst / Technology Travel Sector / Fullremote ️

Decskill España; Las Palmas de Gran Canaria; A distancia; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a ServiceNow Business Analyst, specializing in CSM and ITSM. This role offers the opportunity to bridge internal customers and external vendors, ensuring optimal project implementation. With a focus on collaboration, you will gather and analyze requirements, drive functional workshops, and propose improvements. This position is ideal for those with a strong background in business analysis and ITIL knowledge, looking to make a significant impact in the IT consulting space. Be part of a team committed to innovation and excellence in technology solutions.

Formación

• 5-6 years of experience as a Business Analyst, Product Manager, or Product Owner on ServiceNow.
• Experience with CSM and ITSM modules is essential.

Responsabilidades

• Gather and analyze internal customer requirements, maintaining a backlog with the vendor.
• Drive functional workshops with end users, ensuring key topics are addressed.

Conocimientos

ServiceNow CSM

ServiceNow ITSM

Business Analysis

ITIL Knowledge

Project Management

Descripción del empleo

Decskill was founded in 2014 as an IT Consulting Company, with the main mission to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing business models that ensure technological capacity, flexibility, and agility. We have more than 600 consultants with offices in Lisbon, Porto, and Madrid.

DECSKILL operates in 3 main areas :

1. DECSKILL TALENT: Provides our clients with an extension to their IT teams.
2. DECSKILL BOOST: Offers software development models to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to client needs and desired speed.
3. DECSKILL CONNECT: Provides consulting services, as well as the implementation and management of information technology infrastructures.

Our practice results in creating value for our customers through qualified, value-added services, highly qualified and motivated professionals, and technological solutions that enable business operation and transformation.

We are looking for a ServiceNow Business Analyst specialized in ServiceNow CSM and ITSM.

Project : The candidate will act as the link between internal customers and the external vendor responsible for project implementation, collaborating with other team business analysts.

1. Gather, analyze, and review internal customer requirements; assist in maintaining a backlog in collaboration with the external vendor and other Product Owners/Business Analysts.
2. Review each demand in relation to the platform’s out-of-the-box features; ensure that any necessary changes follow ServiceNow best practices or propose alternative solutions.
3. Provide guidance on process evolutions and platform capabilities.
4. Stay updated with regular product evolutions in their focus area and share relevant information within and outside the solution team.
5. Assist in organizing UATs and building/updating key test scenarios with the external vendor.
6. Propose improvement actions within their functional perimeter.
7. Drive functional workshops with end users, support the vendor and internal stakeholders, ensuring key topics are addressed.
8. Require 5-6 years of hands-on experience as a Business Analyst, Product Manager, or Product Owner on the ServiceNow platform.
9. Experience with CSM and ITSM modules.
10. Good knowledge of ITIL.
11. Experience in large transformation projects is a plus.

Ready to change how the world travels? Join our Decskill Team for this project.

Decskill is committed to equality and non-discrimination. We recruit and promote talent based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality, or other forms of discrimination incompatible with human dignity.

Additional Information :

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting