Travel Assistance Insurance Phone Operator

buscojobs España; Madrid; Híbrido; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

A leading assistance company in Madrid is seeking a Travel Assistance Insurance Phone Operator. The role involves providing assistance to policyholders, coordinating emergency situations, and ensuring excellent service. Candidates should be bilingual in Spanish and English, with a minimum of 12 months experience in travel assistance. This position offers a permanent contract, hybrid teleworking, and various employee benefits.

Servicios

Permanent contract

Salary according to collective agreement

Hybrid teleworking

Welcome program

Flexible compensation plan

Employee discounts

Internal mobility opportunities

Continuous training

Well-being and Health Plan

Formación

• At least 12 months experience in travel assistance companies.
• Knowledge of insurance customer service is a plus.

Responsabilidades

• Answering calls and collecting necessary information from customers.
• Coordinating cases with providers or internal departments.
• Managing documentation and ensuring accurate billing.

Conocimientos

Spanish

English

Customer Service

MS Office

Educación

High School Diploma

University Education

Education in Tourism

Descripción del empleo

Travel Assistance Insurance Phone Operator, Madrid

Company : Iris Global, part of the Santalucía Group

Location : Madrid, Spain

Job Category : Other

EU Work Permit Required :

Job Reference :

154316110354500812832460

Job Views : Posted :

31.03.2025

Expiry Date : 15.05.2025

Job Description :

WHO WE ARE : Iris Global is the Assistance company of the Santalucía Group.

JOB MISSION : Provide assistance to policyholders and coordinate emergency situations during their travels, ensuring service and coverage.

VACANCIES : We have 9 vacancies for two shifts :

• Night shift : Monday to Friday, 22 : 00 to 8 : 00
• Afternoon shift : Monday to Friday, 13 : 15 to 21 : 00

YOUR DAY-TO-DAY :

• Answering calls and collecting necessary information from customers / insured.
• Coordinating cases with providers or internal departments for policyholders.
• Familiarizing with case details and policy terms.
• Organizing logistics with external providers or internal departments to ensure excellent service.
• Managing documentation, closing files, and ensuring accurate billing.

REQUIREMENTS :

• Languages : Spanish (spoken and written, advanced level C1), bilingual in English; knowledge of other languages is a plus.
• Minimum education : High School Diploma; university education desirable.
• At least 12 months experience in travel assistance companies.
• Knowledge of insurance customer service is a plus.
• Proficiency in MS Office.
• Education in Tourism is valued.

BENEFITS :

• Permanent contract in a stable project, company, and sector.
• Salary according to collective agreement.
• Hybrid teleworking : 50% (one week at home, one week in the office).
• Welcome program, initial training, and welcome kit.
• Flexible compensation plan from the first month.
• Employee discounts and exclusive offers.
• Internal mobility and professional growth opportunities.
• Continuous training and virtual campus.
• Well-being and Health Plan.
• Recognized as a 'Top Employer' and 'Family-Responsible Company'.

We are committed to equal opportunities and diversity, supporting UN SDG 5 (Gender Equality).

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