Key Account Regional - Supermercados

buscojobs España; Almería; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Vice President of Client Success to transform client relationship teams into high-performing units. This role requires strong leadership skills to ensure clients derive maximum value from their services. The VP will oversee a global team, focusing on client engagement and satisfaction metrics while driving continuous improvement initiatives.

Formación

• At least 10 years of leadership experience in Payroll, Benefits, HR.
• Experience managing multinational teams globally.

Responsabilidades

• Build and lead a high-performing Client Success leadership team.
• Collaborate with senior leaders to optimize global client relationships.
• Drive initiatives to improve governance and client loyalty.

Conocimientos

Leadership

Communication

Relationship-building

Change Management

Process Improvement

Educación

Bachelor's Degree

MBA

Descripción del empleo

The Vice President of Client Success will be a key member of the CSL and GV Senior Leadership Teams, reporting directly to the President of Celergo Streamline, with a dotted line to the SVP of Globalview and the SVP of Client Success Management. This senior role is responsible for ensuring that Global Payroll clients derive maximum business value from their relationship with ADP throughout their lifecycle. Success metrics include retention and renewal rates, client references, share of wallet growth, and client engagement and loyalty as measured by NPS.

The VP of Client Success will lead the transformation of existing client relationship teams into a high-performing, scalable Client Success team that meets the needs of Global Payroll clients. The role demands full accountability for team performance, high visibility with executive management, and strong leadership and change management skills.

KEY RESPONSIBILITIES :

1. Build and lead a high-performing Client Success leadership team focused on delivering an exceptional client experience as measured by NPS.
2. Collaborate with senior leaders across ADP and partner networks to optimize global client relationships.
3. Cultivate a culture of continuous improvement and strong associate engagement.
4. Manage resources and costs to maximize revenue growth, NOI, and client and associate satisfaction.
5. Develop the Client Success strategy in alignment with other executive leaders.
6. Monitor business performance against plans, taking corrective actions as needed.
7. Partner with functional leaders to oversee client loyalty, service, operations, and compliance.
8. Supervise all client success associates regarding training, coaching, compensation, and development.
9. Drive initiatives to improve governance, processes, associate engagement, and client loyalty.
10. Challenge established processes and generate innovative solutions for client needs.
11. Communicate project strategies and secure funding and buy-in from stakeholders.
12. Oversee disaster recovery efforts and manage related communications with security teams.
13. Ensure the organization maintains focus on compliance, legal, and contractual obligations, fostering a culture of ownership.
14. Leverage global best practices to optimize processes across Global Payroll.
15. Implement and manage performance metrics and reporting systems.
16. Keep leadership informed of progress and initiatives.
17. Ensure consistent implementation of initiatives aligned with operational and strategic plans.

SUPERVISORY RESPONSIBILITIES :

Lead a global team of 8 Client Success leaders and 180 associates across multiple locations.

SKILLS AND KNOWLEDGE :

• Strong executive presence and relationship-building skills across all organizational levels.
• Ability to work under pressure and meet deadlines.
• Experience in matrix environments with influence across multiple relationships.
• Leadership qualities emphasizing collaboration, integrity, ambition, and results-orientation.
• Proven talent development and team building skills.
• Experience in stakeholder engagement, process improvement, and change management.
• High energy, resilience, and positivity.
• Excellent communication, time management, and organizational skills.
• Passion for quality, adaptability, and cross-cultural effectiveness.
• Experience in business development and growth initiatives.

EDUCATION AND EXPERIENCE :

• Bachelor's Degree, MBA, or equivalent.
• Fluent in English, with excellent communication skills.
• At least 10 years of leadership, sales, implementation, or client management experience in Payroll, Benefits, HR, or related services.
• Experience managing multinational teams globally.

OTHER :

Willingness to travel internationally as required.

ADP commits to diversity, equity, inclusion, and equal employment opportunities.