Technical Solutions Specialist

3Shape; Comunidad Valenciana; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Technical Solutions Specialist to provide hands-on support for innovative dental technology. This role involves frequent travel to customer sites, ensuring the successful installation and operation of cutting-edge intraoral scanners and workflows. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a customer-focused mindset. Join a dynamic team dedicated to enhancing dental practices and making a real difference in patient care. If you are passionate about digital dentistry and thrive in a fast-paced environment, this is the perfect opportunity for you!

Formación

• Proven experience in technical support for medical devices or IT.
• Strong knowledge of hardware, software, and network troubleshooting.

Responsabilidades

• Deliver hands-on technical support for intraoral scanners.
• Ensure successful setup and operation of technology at customer sites.

Conocimientos

Field-based technical support

Hardware setup

Software configuration

Network troubleshooting

Customer support

Interpersonal skills

Problem-solving skills

Self-motivation

Service-minded

Task management

Educación

Certified Dental Technician

Hygienist

Dentist

Descripción del empleo

Are you passionate about digital dentistry and eager to share your knowledge while providing excellent customer service? Do you enjoy working in a dynamic, agile, and fast-paced work environment? Then this might be the opportunity for you! Come join our team of champion digital dental experts!

Technical Solutions Specialist based in Madrid but primarily working in the field to deliver hands-on technical support for the installation of intraoral scanners and associated workflows. This role involves frequent travel to customer sites, ensuring successful setup and operation of the 3Shape technology in both smaller dental clinics (unboxing, updating, connecting scanner) and larger DSOs with advanced workflows or set-up. In addition, this role involves supporting advanced sales activities (e.g., multi-site set-up demos). The role is key in ensuring smooth operations and customer satisfaction and in providing premium support to DSOs.

Competences

1. Proven experience in field-based technical support, preferably in medical devices or IT installations.
2. Strong technical knowledge of hardware setup, software configuration, and network troubleshooting.
3. Ability to communicate with technical as well as non-technical professionals.
4. Customer support experience is an advantage.
5. You are a certified Dental Technician, hygienist or dentist. Having previously worked with 3Shape hardware and software will be a plus.
6. Excellent interpersonal and problem-solving skills.
7. Self-motivated: Ability to manage complex installations and workflows independently.
8. Coping well with a dynamic / fast-paced environment.
9. Service minded.
10. Ability to structure own tasks and follow-up on customer’s requests.
11. Willingness to travel extensively within Madrid and surrounding regions.

About 3Shape

3Shape is a global leader in developing innovative 3D scanners and software solutions for dental and hearing professionals. Our cutting-edge technology empowers practitioners to treat more patients, more effectively, making a real difference in people's lives worldwide.

Application

Please do not hesitate to apply for this exciting opportunity; applications will be processed continuously.

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results is by welcoming diverse people into our community.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues, we’re creating award-winning scanning and CAD / CAM solutions to change dentistry together! Together, we contribute to a better world.