Customer Service Representative with High Level of Turkish

CPM; Barcelona; Híbrido; EUR 18.000; Jornada completa

Descripción de la vacante

Join a vibrant and innovative company as a Customer Support Agent, where your passion for customer service will shine. In this role, you'll handle customer queries across multiple channels, ensuring a first-contact resolution. With a focus on teamwork and individual goals, you'll contribute to a culture that celebrates diversity and inclusion. Enjoy a hybrid work model, competitive salary, and various employee benefits as you help customers navigate their needs with empathy and professionalism.

Servicios

Employee Assistance Program

Discounted Private Health Insurance

Referral Bonus Program

Access to LinkedIn Training & Courses

Engagement Activities

Ongoing Training and Development

Top Performance Incentives

Paid Bank Holidays

24 Days Holidays Accrued

Exclusive Employee Benefits Club

Formación

• Fluent in Turkish with excellent grammar and spelling.
• High proficiency in English, both written and spoken.

Responsabilidades

• Answer product information requests and resolve queries.
• Provide omnichannel service via phone, email, chat, and social media.

Conocimientos

Fluent Turkish

Proficient English

Empathy

Administrative Skills

Problem-Solving

Descripción del empleo

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

Our Client

Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. They are well-known for their relentless pursuit to protect, heal, and nurture in the quest for a cleaner, healthier world. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media, striving for first-contact resolution.

We Care : Passionate about customer support, with a drive to achieve and exceed targets to ensure high-quality consumer service.

We’re Curious : Proactive approach to problem-solving and a “can do” attitude.

We Achieve Together : Strong teamwork ethic, contributing to personal and team targets / SLA while working on individual goals.

What you will be doing?

• Working collaboratively with consumers to answer product information requests and resolve queries professionally and skillfully.
• Empathizing with customers, analyzing their problems, and offering individual solutions.
• Providing omnichannel service via telephone, email, chat, and social media.
• Developing a sound understanding of the products and services offered by our client.
• Embracing our company values and acting as a brand ambassador.

Requirements

What skills & experience will you bring to us?

• Fluent level of Turkish with excellent grammar and spelling skills.
• High proficiency in English (both written and spoken).
• Ability to handle sensitive calls with empathy.
• Strong administrative skills with keen attention to detail.
• A professional outlook and proactive problem-solving approach.

What do we offer?

• Start date: 23rd of September
• Contract: Temporary (3 months with a 1-month probation)
• Full-time: 39 hours/week
• Working hours: Monday to Thursday from 7:00 am to 4:00 pm, and Friday from 7:00 am to 3:00 pm
• Salary: €17,537.76 gross per year
• Incentives: Top performance incentives
• Holidays: 2 days accrued per month / 24 calendar days per year
• Paid bank holidays + 1 additional day in lieu
• Hybrid work: 3 days/month in the office, rest working from home
• Training: 2 weeks of full-time training in-office

Other Benefits:

• Engagement activities and programs
• Ongoing training and development
• Employee Assistance Program - free, confidential support
• Employee Benefits Club with exclusive perks
• Option for discounted private health insurance
• Referral bonus program
• Access to LinkedIn training & courses