ServiceDesk Technical Agent Support - German Speaker

Es52; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a dynamic and multicultural team as a ServiceDesk/Technical Agent Support, where you will leverage your technical troubleshooting skills to assist Virtual Trials Study participants. This role offers the opportunity to work in a recognized great workplace, contributing to significant advancements in global health. You will be part of an innovative environment, collaborating with various support teams to ensure effective resolution of technical issues. If you are passionate about technology and customer service, this full-time position could be the perfect fit for you.

Formación

• 2+ years of call center experience with a focus on technical support.
• Fluent in German and proficient in English for effective communication.

Responsabilidades

• Provide technical support for Virtual Trials Study participants.
• Collaborate with Tier 2 and Study Concierge for escalated issues.

Conocimientos

Call Center Experience

Fluent in German

High Proficiency in English

Technical Troubleshooting Skills

Problem-Solving Skills

Collaboration Skills

Understanding of KPIs

Herramientas

Active Directory

DHCP

SQL

VOIP

VMware

Windows

SharePoint

DNS

VPN

Hardware

Descripción del empleo

Job Title: ServiceDesk / Technical Agent Support (German Speaker)

We are seeking a ServiceDesk / Technical Agent Support German Speaker responsible for providing support to concerns raised by all Virtual Trials Study participants. The role involves troubleshooting access-related issues and other Tier 1 technical concerns. It also includes collaborating with support teams such as Tier 2 and Study Concierge for escalated issues.

If you want to be part of a multicultural, dynamic, and committed team, this could be the perfect role for you!

Our Ideal Candidate: Skills & Requirements

• At least 2 years of call center experience.
• Fluent in German and high proficiency in English.
• Background in Helpdesk / Technical Support.
• Understanding of key performance indicators.
• Awareness of how work quality affects efficiency.
• Experience in reputable organizations, not just call center hopping.
• Ability to collaborate with team members.
• Technical troubleshooting skills (e.g., Active Directory, LAN, Sound Card, Routers, etc.).
• Strong logical thinking and problem-solving skills.
• Ability to think out loud and articulate troubleshooting steps.

Why Join IQVIA?

• Recognized as a Great Place to Work in Spain (March 2019).
• Listed in FORTUNE's World's Most Admired Companies for the third consecutive year (January 2020).
• Awarded the 2016 Scrip Award for Best Full-Service Provider CRO.
• Received the Eagle Award from SCRS for four consecutive years, recognizing excellence in clinical research.
• Included in IAOP's 2017 Global Outsourcing 100 List.

IQVIA is an equal opportunity employer. We base employment decisions on qualifications and merit, prohibiting discrimination based on age, race, gender, or other protected statuses.

IQVIA provides advanced analytics, technology solutions, and clinical research services to the life sciences industry, aiming to make a significant impact on global health.

Additional Details

Experience: Unspecified seniority level

Key Skills: DHCP, SQL, Active Directory, VOIP, VMware, Customer Service, Windows, Troubleshooting, Java, VPN, SharePoint, Hardware, DNS, Technical Support, Software Applications

Employment Type: Full-Time

Vacancies: 1