️ ServiceNow Business Analyst / Technology Travel Sector / Fullremote ️

Decskill España; Salamanca; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a ServiceNow Business Analyst to bridge the gap between internal customers and external vendors. In this role, you will leverage your expertise in ServiceNow CSM and ITSM to gather and analyze requirements, propose improvements, and drive functional workshops. Your contributions will directly impact the efficiency and effectiveness of IT services, making this a vital position within a dynamic team. Join a company committed to equality and diversity, where your skills and insights will be valued and nurtured.

Formación

• 5-6 years of experience as a Business Analyst or Product Owner on the ServiceNow platform.
• Experience with CSM and ITSM modules is essential.

Responsabilidades

• Gather and analyze internal customer requirements and maintain a backlog.
• Drive functional workshops with end users and ensure key topics are addressed.

Conocimientos

Business Analysis

ServiceNow CSM

ServiceNow ITSM

ITIL Knowledge

Project Management

Educación

Bachelor's Degree in IT or related field

Herramientas

ServiceNow

Descripción del empleo

Decskill was founded in 2014 as an IT Consulting Company with the main mission to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing business models that ensure technological capacity, flexibility, and agility. We have more than 600 consultants with offices in Lisbon, Porto, and Madrid.

Decskill operates in three main areas:

1. Decskill Talent: Providing clients with an extension to their IT teams.
2. Decskill Boost: Offering software development models to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to client needs and speed.
3. Decskill Connect: Providing consulting services, as well as the implementation and management of IT infrastructures.

Our practice creates value for our customers by delivering qualified, value-added services, highly qualified professionals, and technological solutions that help operate and transform their businesses.

We are looking for a ServiceNow Business Analyst specialized in ServiceNow CSM and ITSM.

Project: The candidate will act as the link between internal customers and the external vendor responsible for project implementation, collaborating with other team business analysts.

• Gather, analyze, and review internal customer requirements; help maintain a backlog in collaboration with the external vendor and other Product Owners/Business Analysts.
• Review demands related to the platform’s out-of-the-box features, ensuring best practices are followed or proposing alternative solutions when necessary.
• Provide guidance on process evolutions and platform capabilities.
• Stay updated on product evolutions and share relevant information within and outside the team.
• Organize UATs and build/update key test scenarios with the external vendor.
• Propose improvements within their functional perimeter.
• Drive functional workshops with end users, assist vendors and stakeholders, and ensure key topics are addressed.
• Require 5-6 years of hands-on experience as a Business Analyst, Product Manager, or Product Owner on the ServiceNow platform.
• Experience with CSM and ITSM modules.
• Good knowledge of ITIL.
• Experience in large transformation projects is a plus.

Ready to change how the world travels? Join our Decskill team for this project.

Decskill is committed to equality and non-discrimination, recruiting and promoting talent based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.

Additional Information:

• Seniority level: Associate
• Employment type: Full-time
• Job functions: Information Technology
• Industries: IT Services and IT Consulting