Service Engineer

Electronics for Imaging; Comunidad Valenciana; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Service Engineer to enhance their InkJet Business Unit. In this role, you will tackle field and customer service challenges, providing top-tier technical support and driving improvements in service processes. Your expertise will be crucial in analyzing performance data and implementing effective solutions. This dynamic position offers the chance to make a significant impact on customer satisfaction and operational efficiency, all while collaborating with innovative teams. If you're ready to take on a pivotal role in a fast-paced environment, this opportunity is for you.

Formación

• 3+ years of field service experience troubleshooting complex mechanical equipment.
• Strong customer interface experience with excellent communication skills.

Responsabilidades

• Create solutions for service issues and serve as technical support.
• Analyze customer data to determine corrective actions and improve service.

Conocimientos

Mechanical troubleshooting

PC troubleshooting

Customer interface

Interpersonal skills

Analytical skills

Communication skills

Sense of urgency

Educación

Bachelor's Degree in Mechanical Engineering

Herramientas

MS Office Suite

3D Design software

Descripción del empleo

EFI is looking for a Service Engineerto join our InkJetBusiness Unit in Spain, Almazzora.

Job Description:

• Create and implement solutions for field and customer service issues

• Work as an escalation focal point for phone center personnel for on-going reliability and repair issues

• Acquire and analyze all customer and performance data on assigned product(s), to determine appropriate corrective action

• Accountable for serviceability development for new product and commercialized machines

• Serve as highest level technical support for the product(s)

• Identify weaknesses in Service and Training processes and implement corrective action, update service bulletins, implement changes to training materials

• Work with Sustaining Engineering to generate product modifications for commercialized products

• Work with training developers to create content for new product training

• Update product content on service website

• Review product documentation for technical accuracy

• Review Engineering Change Orders for assigned product(s), identifying and completing service tasks and implementing product retrofit plans

• Generate ECOs based on field performance data

• Participate as Service Representative to Product Life Management teams

• Drive decisions to reduce on-going warranty costs

Job Requirements:

• Bachelors Degree in Mechanical Engineering
• 3+ years field service experience troubleshooting complex mechanical equipment
• Strong PC troubleshooting skills
• Able to travel up to 25% of the time on short notice
• Strong customer interface experience
• Excellent proficiency in MS Office Suite
• Excellent interpersonal, communication and analytical skills
• Sense of urgency

Desired:

• Product Commercialization/Product Life Management experience
• Data driven analysis, problem solving and decision making
• Leadership
• 3D Design software basic concepts skills.

We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders, EFI SPRINTers take action and adapt to changes in order to transform our customers businesses to be more productive and profitable through innovation in a digital print business.