Customer Support Specialist, Polish Speaking (M/F/D)

buscojobs España; Sevilla; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading provider in Cloud and IT solutions is seeking a Customer Support Specialist fluent in Polish and German. This entry-level role involves serving corporate clients, resolving IT issues, and contributing to customer satisfaction. Flexible working conditions and opportunities for professional growth are offered.

Servicios

Company healthcare program

30 days of vacation

Opportunities for professional growth

Flexible working hours and location options

Formación

• Fluent in written and spoken German and Polish.
• Previous experience in IT customer support is a plus.
• Good command of English is an advantage.

Responsabilidades

• Serve as the primary point of contact for corporate clients regarding IT applications.
• Receive and process fault reports via phone and email.
• Document requirements and escalate complex problems to the 2nd level support.

Conocimientos

Communication

Team Collaboration

Problem Solving

Descripción del empleo

Customer Support Specialist, Polish Speaking (m / f / d)

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Work with us — a leading provider in Cloud, SAP, Microsoft, and software development — and shape future-proof IT solutions for our corporate clients.

Digitize the German midmarket with us as a Customer Support Polish Speaking (m / f / d) at one of our locations in Spain :

• Remotely within Spain

Your Tasks

• Serve as the primary point of contact for our corporate clients regarding IT applications and systems.
• Receive and process fault reports via phone and email, ensuring timely and effective responses.
• Collaborate with customers to analyze errors and develop appropriate solutions.
• Document requirements and issues in a ticketing system and escalate complex problems to the 2nd level support team.
• Contribute to customer satisfaction by actively participating in enhancing support services and supporting the continuous development of our support team in an international environment.

What We Offer

• Opportunities for professional growth through internal development programs and training.
• A respectful and appreciative work environment with diverse offerings in our diversity management.
• Work with the latest technologies and ongoing innovations.
• Flexible working hours and location options, including home office, for a healthy work-life balance.
• Company healthcare program.
• 30 days of vacation.

What You Bring With You

• Previous experience in IT customer support is a plus.
• Ability to maintain clarity and high service standards under pressure.
• Excellent communication skills and team collaboration.
• Fluent in written and spoken German and Polish.
• Good command of English is an advantage.
• Willingness to participate in shift work from Monday to Saturday (7 : 30 AM - 9 : 30 PM).
• Availability for on-call duty on Sundays and public holidays.

Apply Quickly. Receive Feedback

You can apply easily without a cover letter by uploading your CV and certificates online.

Contact

Your personal contact, Eda Zeynap , is happy to answer your questions.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• IT Services and IT Consulting

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