Csm Manager

buscojobs España; País Vasco; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading cybersecurity training platform is seeking a Customer Success Manager to enhance client relationships across Europe and the Middle East. The role involves guiding clients through training, monitoring success, and ensuring effective communication. Ideal candidates will have a strong background in SaaS technologies and cybersecurity training, along with excellent interpersonal skills.

Formación

• 3+ years in a SaaS-based cybersecurity or IT product customer success role.
• 2+ years providing cybersecurity technical training.
• Fluent in English; proficiency in Spanish, German, or French required.

Responsabilidades

• Guide analysts through simulated live-fire attacks.
• Monitor customer health and success through various metrics.
• Communicate effectively with customers and internal teams.

Conocimientos

Communication

SaaS technologies

Technical training

Multitasking

Excel

PowerPoint

Educación

Bachelor's, Master's, or PhD in cybersecurity

Herramientas

Salesforce

Descripción del empleo

Cyberbit - Customer Success Manager (Cybersecurity Focus)

Cyberbit is the world’s leading cyber-security training platform for cyber professionals, serving clients from Fortune 500 companies, universities, governments, and militaries worldwide. Recently recognized as a leader in the Forrester Wave report, Cyberbit deploys real-world attacks using reverse-engineered malware onto virtual corporate networks, enabling users to defend against live attacks using industry-standard security tools. This approach effectively trains cyber professionals and students in detection, response, and attack mitigation techniques.

We are seeking a Cybersecurity-focused Customer Success Manager (CSM) proficient in SaaS technologies and technical training. This individual will play a key role in maintaining and expanding accounts across Europe and the Middle East. The ideal candidate is a self-starter who excels in a fast-paced, innovative startup environment and is passionate about revolutionary technology.

Responsibilities

• Achieve mastery of Cyberbit technologies and customer success playbooks within 1-3 months.
• Guide analysts through simulated live-fire attacks, tailoring approaches based on trainee skill levels and customer objectives.
• Understand each customer’s unique needs and assist them in achieving success by mapping their training objectives to the Cyberbit content catalogue.
• Monitor customer health through onboarding calls, success calls, quarterly reviews, analyzing usage data, and maintaining all metrics in internal tools.
• Communicate effectively with customers and internal teams via PowerPoint presentations, product Q&A, and documentation.
• Possess at least 3 years of experience in a SaaS-based cybersecurity or IT product customer success role and / or project management.
• Have a minimum of 2 years of experience providing cybersecurity technical training.
• Hold a Bachelor's, Master's, or PhD degree in cybersecurity; advanced degrees are a strong advantage.
• Be capable of planning, multitasking, and managing time effectively in a remote environment.
• Fluent in English with excellent written, verbal, and interpersonal communication skills; proficiency in a third language (Spanish, German, or French) is required.
• Strong skills in Excel and PowerPoint.
• Experience with Salesforce is a strong advantage.

If you are not 100% qualified but eager to take on the challenge, we encourage you to apply.

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