Business Analyst / Project Manager (Pharmaceutical sector)

Omega CRM, A Merkle Company; Las Palmas de Gran Canaria; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global digital firm is seeking a Business Analyst / Project Manager to optimize service operations and manage internal projects. The role involves collaborating with service owners and product teams to enhance reporting and operational efficiency. The company offers a permanent contract, flexible scheduling, and opportunities for professional growth and training.

Servicios

Flexible scheduling

Home office options

Health insurance

Training and certification opportunities

Flexible benefits

Formación

• Experience in Project Management and Business Analysis within the IT sector.
• Knowledge of service operations processes and requirements gathering.

Responsabilidades

• Serve as the Project Manager and Business Analyst for internal projects.
• Manage project scope, timelines, and communications.
• Support daily operations of the Service Operations Platforms.

Conocimientos

Project Management

Business Analysis

Analytical Skills

Problem Solving

Herramientas

JIRA

ServiceNow

Excel

Descripción del empleo

Omega CRM Consulting is seeking a Business Analyst / Project Manager to collaborate with a leading global pharmaceutical company.

Responsibilities:

1. Serve as the Project Manager and Business Analyst for internal projects.
2. Optimize service operations processes and supporting systems to reduce operational workload, enhance reporting and forecasting transparency, and track SLAs.
3. Manage project scope, timelines, and communications as a Project Manager.
4. Work with service owners, product owners, and the delivery team to gather requirements and ensure project objectives are met as a Business Analyst.
5. Manage operational tasks for the Service Operations Platforms.
6. Support daily operations of the Service Operations Platforms.
7. Oversee onboarding and training for Production Partners.

Experience:

• Experience in Project Management and Business Analysis within the IT sector.
• Knowledge of service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
• Experience with service operation tools such as JIRA and ServiceNow.
• Excellent Excel skills.
• Experience working in SCRUM environments.
• Strong analytical and problem-solving skills.

What We Offer:

• Permanent contract with flexible scheduling.
• Support for balancing professional and personal life.
• Training and certification opportunities with official recognition from our partners.
• Home office options.
• Flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility through initiatives like OMEGA in action.

About Us:

Omega CRM, a Merkle Company, is a global digital firm specializing in enhancing the Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of Merkle and the dentsu group, we are the largest Customer Experience Management (CXM) agency in Spain, with over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications. We are leaders in the Salesforce ecosystem in Spain, serving industries such as Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit. Our services include Customer Service, eCommerce, Marketing, and Analytics, with a client satisfaction rating of 4.9/5 and awards like Salesforce Partner of the Year FY23. We value growth through our people, guided by #Talent, #Flexibility, #Commitment, and #Innovation, and believe in growing #Together.