Salesforce Solutions Architect

Omegacrmconsulting; Burgos; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in Customer Experience services is seeking a Solutions Architect to enhance client advisory and project delivery. The role involves analyzing risks, developing methodologies, and managing team talent. The ideal candidate will have a strong background in project management and collaboration across teams. Join a diverse team committed to innovation and professional growth.

Servicios

Permanent contract

Flexible schedule

Certifications plan

Home office options

Flexible benefits

Health insurance

Opportunities for professional development

Formación

• Minimum of 4 years in a similar role as a Project Manager or Solution Architect.
• Strong foundation in platform functionality and methodologies.

Responsabilidades

• Analyze and develop proposals to support the sales team.
• Deliver services for complex projects, coordinating with Operations.
• Develop and manage team talent for better organizational objectives.

Conocimientos

Project Management

Time Management

Conflict Resolution

Collaboration

Descripción del empleo

Omega CRM, a Merkle & Dentsu company with over 20 years of experience in Customer Experience services, is seeking a Solutions Architect.

Duties and Responsibilities :

1. Gain industry and market expertise through participation in various projects to provide a benchmark vision to clients.
2. Possess a broad understanding of the sector and industry, contributing to achieving business objectives with new products and services tailored to client needs.
3. Analyze, estimate, and develop proposals to support the sales team.
4. Identify when to involve professionals from other service lines or with specialized knowledge to strengthen client advisory.
5. Implement mechanisms to identify and manage commercial risk during presales.
6. Analyze and interpret risks before project initiation and communicate them to Operations.
7. Be directly involved in delivering services for complex and risky projects, coordinating with Operations.
8. Develop new methodologies within their area to impact work and outcomes positively.
9. Establish and implement a communication strategy to clearly define team objectives.
10. Develop and manage team talent, utilizing tools for better management and organizational objectives.
11. Conduct logical analysis, identify problems, and interpret meaningful information to assist team members in overcoming obstacles.
12. Support and motivate team members to foster commitment to organizational and area objectives.

Experience and Skills :

1. Minimum of 4 years in a similar role as a Project Manager or Solution Architect.
2. Strong foundation in platform functionality, development, organization, time management, conflict resolution, and methodologies.
3. Extensive experience in gathering and interpreting business information and internal client processes.
4. Proficiency in core technologies related to the applications to be implemented.
5. Ability to collaborate across business and technology teams to enhance services and customer experience.

What We Offer :

1. Permanent contract.
2. Flexible schedule supporting work-life balance.
3. Certifications plan to enhance skills with official certificates from our partners.
4. Home office options.
5. Flexible benefits (public transport tickets, meal vouchers, etc.).
6. Health insurance.
7. Omega in Action: Commitment to societal betterment.
8. Opportunities for professional development and growth.

About Us :

Our mission is to accelerate our customers' business experience (BX). Our 360 solutions facilitate business transformation through technology and data, focusing on Customer Omnichannel Experiences across various fields such as Customer Services, eCommerce, Analytics, and Marketing. We serve diverse sectors including Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs. As one of the top 3 Salesforce partners in Europe, our team of over 570 professionals from 24 nationalities in Spain and France combines business process expertise with technological knowledge. We are an award-winning Salesforce Consulting Partner committed to innovation, knowledge, and employee well-being. Our core values are Talent, Flexibility, Commitment, and Innovation, which guide everything we do. #TogetherWeGrow