Harley Davidson Brand Ambassador - Dutch with English

CPM International; Barcelona; Híbrido; EUR 22.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Brand Ambassador to represent Harley-Davidson and enhance the HOG membership experience. This role involves delivering exceptional customer service, managing inquiries, and building strong relationships within the community. Ideal candidates will be fluent in Dutch and English, with a passion for motorcycles and a customer-centric approach.

Servicios

24 holiday days per year

Confidential counselling and resources

Exclusive offers and rewards

Discounted health insurance

LinkedIn learning and certifications

Referral bonus

Formación

• Fluency in Dutch and strong English proficiency required.
• Positive, enthusiastic, and friendly demeanor.
• Proven ability to handle customer complaints with professionalism.

Responsabilidades

• Represent the Harley-Davidson brand and values.
• Provide exceptional customer service and manage inquiries.
• Foster long-term relationships with customers and members.

Conocimientos

Customer-Centric Approach

Interpersonal Skills

Resilience and Adaptability

Customer Service Excellence

Fluency in Dutch

Strong English Proficiency

Descripción del empleo

The Harley Owners Group (HOG) Brand Ambassador is the face and voice of Harley-Davidson to our loyal community of riders. This role is crucial in embodying the brand's values and ensuring an unforgettable HOG membership experience for every rider. We are seeking a passionate and results-oriented individual who provides exceptional customer service and building strong relationships within the HOG community.

What’s your Mission?

• Brand Champion : Authentically represent the Harley-Davidson brand and its values in every interaction.
• Deliver Exceptional Customer Service : Provide personalized and exceptional service to all customers and HOG members.
• Manage Customer Inquiries : Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Build Strong Customer Relationships : Foster long-term relationships with customers and members through personalized communication and proactive engagement.
• Optimize the Customer Experience : Ensure a seamless and enjoyable experience for every customer at every touchpoint.
• Process Transactions : Efficiently and accurately process membership payments and other relevant transactions.
• Drive Revenue Growth : Identify and capitalize on opportunities for cross-selling and upselling relevant products and services.
• Gather Customer Feedback : Collect and analyse customer feedback to identify areas for improvement and enhance the overall customer experience.
• Maintain Accurate Records : Ensure the accuracy and up-to-date status of all customer and member records within the Salesforce CRM.
• Communicate Effectively : Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.

Requirements

• Fluency in Dutch : Demonstrated excellence in written and spoken Dutch, including exceptional grammar and spelling.
• Strong English Proficiency : Fluency in both written and spoken English.
• Customer-Centric Approach : Positive, enthusiastic, and friendly demeanour with strong interpersonal and communication skills.
• Interpersonal Skills : Strong listening, influencing, and negotiation skills.
• Resilience and Adaptability : Ability to perform effectively under pressure, think quickly, and resolve challenging situations.
• Customer Service Excellence : Proven ability to handle customer complaints and difficult situations with professionalism and empathy.
• Passion for Motorcycles : A genuine interest in motorcycles is a significant plus!
• Start Date : October 2025.
• Work Schedule : Monday to Friday, 9 : 00 am - 6 : 00 pm
• Salary : €21,062 gross per year
• Holidays : 24 holiday days per year
• Work Model : Hybrid (6 days per month at the office)
• Training : 1 week of full time training in the office, Monday to Friday - 9 : 00 am to 6 : 00 pm
• Career Growth : Ongoing training and development.
• Well-being Support : Confidential counselling and resources.
• Perks & Discounts : Exclusive offers and rewards.
• Health Benefits : Discounted health insurance.
• Skill Development : LinkedIn learning and certifications.
• Referral Program : Bring a friend and get a referral bonus.

Brand Ambassador • Barcelona, Catalonia, ES