Customer Service Representative with High Level of French, Spanish & English

TN Spain; Barcelona; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading global fashion group is seeking a Customer Service Representative fluent in French, English, and Spanish. The role involves delivering exceptional eCommerce support, fostering positive customer relationships, and resolving issues effectively. Join a dynamic team focused on customer excellence.

Formación

• Fluent in French, English & Spanish, both spoken and written.
• Service-oriented with a strong drive to meet customer service targets.

Responsabilidades

• Provide outstanding support via phone, chat, and email.
• Cultivate and maintain positive relationships with customers.
• Meet and exceed personal and team performance targets.

Conocimientos

Fluency in French

Fluency in English

Fluency in Spanish

Customer-centric focus

Professional demeanour

Growth mindset

Organized and efficient

Team player

Passion for customer excellence

Descripción del empleo

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Customer Service Representative with High Level of French, Spanish & English, Barcelona

Client: CPM International

Location: Barcelona, Spain

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

Our Client

AWWG: A Global Leader in Fashion

AWWG is a leading global fashion group, home to iconic brands like Pepe Jeans London, Hackett, and Façonnable.

Pepe Jeans, renowned for its high-quality, stylish, and durable denim, has a rich heritage of innovation. Continuously adapting to evolving trends, Pepe Jeans designs clothing that resonates with the modern consumer.

We are seeking exceptional individuals to join our team, embrace the unique spirit of our brands, and deliver an exceptional customer experience.

What’s your Mission?

• Deliver exceptional eCommerce Customer Support: Provide outstanding support via phone, chat, and email.
• Foster positive customer relationships: Create positive and engaging interactions with customers.
• Provide expert guidance: Assist and guide customers with all necessary product and service information.
• Resolve customer issues effectively: Respond empathetically to customer needs and effectively handle complaints and objections.
• Build strong relationships: Cultivate and maintain positive relationships with customers, colleagues, and clients.
• Exceed performance expectations: Meet and exceed personal and team performance targets, adhering to quality and compliance standards.
• Deepen product knowledge: Gain a comprehensive understanding of client activity, campaigns, and product knowledge.
• Continuous professional development: Actively participate in training and briefing sessions to enhance expertise and knowledge of client and contact centre requirements.

Requirements

• Fluency in French, English & Spanish: Fluent in the three languages, both spoken and written.
• Customer-centric focus: Service-oriented with a strong drive to achieve and exceed customer service targets.
• Professional demeanour: Calm and composed, able to handle challenging calls professionally.
• Growth mindset: Open to feedback and eager to continuously improve performance.
• Organized and efficient: Highly organized with the ability to prioritize workload effectively.
• Team player: A natural team player who thrives in a supportive and collaborative environment.
• Passion for customer excellence: Passionate about delivering and receiving exceptional customer service in every interaction.