Customer Success Manager - Dutch speaking (all genders)

Serrala; Islas Baleares; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Serrala is seeking a Customer Success professional to enhance client satisfaction and loyalty through proactive health management and strategic planning. The ideal candidate will have a background in Business or Finance, with at least 2 years of experience in a B2B SaaS environment. Join a dynamic team committed to innovation and professional growth in a flexible work environment.

Servicios

Modern, flexible work environments

Global and regional events

Strong corporate culture

Formación

• At least 2 years of experience in a Customer Success role in B2B SaaS.
• Fluent in Dutch and proficient in English (C1 level).

Responsabilidades

• Monitor customer health scores and conduct regular HealthChecks.
• Lead impactful Quarterly Business Reviews (QBRs) to strengthen customer relationships.
• Collaborate with Account Executives for upselling and cross-selling opportunities.

Conocimientos

Customer Health Management

Customer Advocacy

Data Insights

Educación

Educational background in Business or Finance

Herramientas

Salesforce

Jira

Freshdesk

Confluence

Qlik

Descripción del empleo

Serrala is a global leader in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our solutions are designed to make financial processes easier, more efficient, and smarter.

With over 2,500 clients across more than 70 countries, we have established a diverse and trusted global community through innovation.

If you're interested in learning more about our work, we invite you to apply for a position with us!

Your Day-to-Day Responsibilities :

• Customer Health Management : Proactively monitor customer health scores by analyzing usage and engagement data. Conduct regular HealthChecks to identify early signs of risk and implement targeted retention strategies to enhance satisfaction and loyalty.
• Quarterly Business Reviews (QBRs) : Lead impactful QBRs that demonstrate value, track progress against success metrics, and align strategic goals to strengthen customer relationships.
• Value Creation & Success Planning : Develop and implement tailored success plans to promote product adoption, maximize solution value, and help customers achieve their business objectives with Serrala's solutions.
• Retention & Growth Enablement : Collaborate with Account Executives on strategic account planning to identify upselling and cross-selling opportunities, ensure renewals, and minimize churn through a focus on customer value.
• Customer Advocacy & Reference Development : Identify and foster customer champions to participate in reference programs, contribute to case studies and testimonials, and promote Serrala’s impact through peer advocacy.
• Cross-Functional Collaboration : Work closely with Sales, Consulting, Global Support, and Customer Experience teams to ensure a cohesive customer journey and effective delivery of success strategies.
• Voice of the Customer & Data Insights : Act as a customer advocate by gathering feedback, identifying trends, and providing insights to influence product development and improve customer experience.

Qualifications for Success :

• Educational background in Business, Finance, or related fields, or equivalent work experience.
• At least 2 years of experience in a Customer Success role within a B2B SaaS environment; experience in the financial sector is a plus.
• Proficiency with customer success and support tools such as Salesforce, Jira, Freshdesk, Confluence, and Qlik.
• Fluent in Dutch (native or bilingual) and proficient in English (C1 level).

Why Join Us?

At Serrala, our shared passion for innovative software solutions and core values foster a strong corporate culture and drive continuous improvement. Our global teams are committed to growth, professional development, and innovation.

We offer modern, flexible work environments, global and regional events, and a vibrant team spirit. Together, we believe we can overcome any challenge and achieve great success.

EEO Statement

We are an equal opportunity employer, committed to diversity and inclusion. We provide equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, arrest record, or any other legally protected characteristic.

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