Application Support Consultant Norwegian speaking

Unit4; País Vasco; A distancia; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

A leading company in cloud ERP software seeks a customer support specialist to assist clients using Unit4 Time & Expenses. The ideal candidate will be service-oriented, fluent in Norwegian and English, and possess strong technical skills. Join a fast-paced, people-centric organization that values trust and offers a culture of autonomy and development opportunities.

Servicios

Uncapped time-off policy

Remote working opportunities

Global Wellbeing Days

Commitment to sustainability initiatives

Inclusive working environment

Formación

• Service-oriented with excellent communication skills in Norwegian and English.
• Experience in customer service and support is essential.
• Strong technical understanding and troubleshooting skills required.

Responsabilidades

• Handle daily inquiries from customers through the customer portal.
• Troubleshoot and identify root causes of issues.
• Offer advice for optimal use of solutions.

Conocimientos

Customer service

Technical understanding

Troubleshooting skills

Fluency in Norwegian

Fluency in English

Problem-solving

Multi-tasking

Documentation

Knowledge of SQL

Familiarity with APIs

Descripción del empleo

Provide assistance and support to our customers using Unit4 Time & Expenses

• Handle daily inquiries from customers through our customer portal.
• Troubleshoot and identify root causes of issues that arise.
• Offer advice and guidance to ensure optimal use of our solutions.

Qualifications:

• Service-oriented with the ability to listen and communicate clearly in fluent Norwegian and English.
• Experience in customer service and support.
• Strong technical understanding and troubleshooting skills.
• Curious and enjoys solving various problems.
• Ability to handle multiple tasks simultaneously in a busy environment.
• Strong desire to ensure customer satisfaction and willingness to go the extra mile.
• Structured, solution-oriented, and values good documentation and routines.
• Interest in general IT, preferably with knowledge of travel and time management.
• Experience with Unit4 T&E or similar solutions is a plus but not required.
• Knowledge of how databases work, and familiarity with SQL and APIs is highly beneficial.

Additional Information:

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We are a fast-paced, high-growth, people-centric company delivering enterprise software for a great people experience and offering our own people a host of benefits and development opportunities. Grow with us! At Unit4, we offer:

• A culture built on trust, giving you the freedom and autonomy to be successful.
• Balance with our uncapped time-off policy, remote working opportunities, and Global Wellbeing Days when the entire company can switch off and prioritize wellbeing.
• Talented colleagues, role models, and mentors—work, learn, and be inspired by some of the best talent in the software industry.
• A commitment to sustainability with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet.

We provide a safe and inclusive working environment supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

This role may require security clearance for customer projects and access to sensitive (customer) data. After accepting our offer, we may request background checks. Subject to local laws, such checks may require disclosure of personal information, including criminal record declaration, right to work, personal identification, and work history. We handle all information according to local privacy laws and keep your data safe. If you have questions, feel free to reach out!

Remote Work : Employment Type :

Key Skills

Experience : years

Vacancy : 1

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