Service Manager - SAP Basis & Cloud team

Zoi; Alicante; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Service Manager to lead their SAP Basis & Cloud team. The role involves managing a team of over 20 technical consultants, overseeing SAP landscapes, and managing cloud infrastructure, primarily AWS. This position offers opportunities for international travel and is based in various European locations.

Formación

• Experience managing SAP Basis and cloud support teams.
• Proven track record in maintaining complex SAP landscapes.

Responsabilidades

• Leading and managing a technical support team.
• Overseeing SAP landscapes and cloud infrastructure.
• Implementing proactive system monitoring and maintenance strategies.

Conocimientos

Leadership

Communication

Client Coordination

Herramientas

SAP Solution Manager

Nagios

Zabbix

Amazon CloudWatch

Jira

Confluence

Descripción del empleo

Service Manager - SAP Basis & Cloud team

Join to apply for the Service Manager - SAP Basis & Cloud team role at Zoi

We are seeking a Service Manager to lead our SAP Basis & Cloud team at Zoi. This role involves managing a team of over 20 technical consultants and overseeing SAP landscapes and cloud infrastructure, primarily AWS.

Responsibilities include :

• Leading and managing a technical support team.
• Overseeing SAP landscapes, including installations and SAP software like GTS, APO, EWM, HCM, MDM, Ariba.
• Managing cloud infrastructure, especially AWS.
• Applying ITSM frameworks, ideally ITIL standards.
• Utilizing ticketing systems like Jira and documentation tools like Confluence.
• Handling high ticket volumes, prioritizing tasks, and ensuring SLA compliance.
• Implementing proactive system monitoring and maintenance strategies.

Qualifications :

• Experience managing SAP Basis and cloud support teams.
• Proven track record in maintaining complex SAP landscapes.
• Experience with software upgrades, backups, and cost management.
• Familiarity with monitoring tools such as SAP Solution Manager, Nagios, Zabbix, Amazon CloudWatch.
• Strong communication skills and client coordination experience.
• Experience in continuous service improvement and innovation.

This is a mid-senior level, full-time position based in various European locations, including Stuttgart, Berlin, Lisbon, and others, with opportunities for international travel.

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