Customer Care Advocate With Dutch

buscojobs España; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading technology company seeks a Customer Experience Advocate in Barcelona. This role involves providing exceptional customer service, resolving issues, and supporting product and service businesses. Candidates should be fluent in Dutch and have at least 3 years of experience in customer service or supply chain roles.

Servicios

Comprehensive mindfulness programs

Volunteer Paid Time off

Employee Assistance Program

On-demand digital course library

Formación

• Fluent in Dutch and proficient in English.
• At least 3 years of experience in customer service or supply chain.
• Ability to work individually and in a team.

Responsabilidades

• Proactively answer questions and resolve issues related to orders and service requests.
• Represent Supply chain and be the voice of the customers in the organization.
• Handle and resolve customer complaints.

Conocimientos

Problem-solving

Customer Care

Relationship Building

Herramientas

Salesforce

Office 365

SAP

Oracle

Descripción del empleo

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you, we would love to have you join us!

Job Description

Summary

The Customer Experience Advocate provides customer service; you are passionate about working with customers, partners, and company partners to answer questions, resolve issues, and deliver a high-quality experience every time, minimizing effort to maximize loyalty. Support our product and service businesses, you will work in a dynamic environment where no two days are the same. You embrace change and excel at the challenge of delivering the best possible outcomes for customers.

You report to our Enterprise Customer Experience (ECX) organization, location within proximity to a Rockwell Automation facility is required, to support a flexible hybrid working model.

Your Responsibilities:

• You will proactively answer questions and resolve issues related to orders and service requests.
• You will work with all partners to provide customer support.
• Product and service issues resolution; handle and resolve customer complaints.
• Have a clear understanding of KPI's ensure they are met/exceeded within the set financial period.
• You will represent Supply chain and be the voice of the customers in the organization.
• You will provide proactive delivery information via Open Orders report following SLA including the proactive expediting of orders.
• You will take care of Customer product returns including new product failures and warranty claims.
• You will support Repair/Exchange Requests.

The Essentials - You Will Have:

• You are fluent in Dutch, and proficient in English.
• You have at least 3 years of experience in a customer service environment, or supply chain role.
• You have experience building relationships with main partners for each assigned customer.
• You have problem-solving skills.
• You have affinity with Supply Chain and Customer Care.
• You can work as an individual and in a team.
• You show ethical behavior.
• You are equipped to handle unforeseen situations.

The Preferred - You Might Also Have:

• Knowledge of Salesforce.
• Knowledge of Office 365 and SAP and/or Oracle.

What We Offer:

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program.
• On-demand digital course library for professional development.

... and other local benefits!

At Rockwell Automation, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

#LI-AJ1

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.