Customer Advisor (German or Dutch Speaker) – Spain

TN Spain; Málaga; Presencial; EUR 20.000 - 28.000; Jornada completa

Descripción de la vacante

A leading international hotel group is seeking Dutch or German-speaking Customer Advisors to join their team in Málaga. The role involves providing exceptional customer support and ensuring a great guest experience. Candidates should possess strong communication skills and a customer-first mindset, with the ability to multitask effectively. Previous experience in customer service is a plus but not mandatory.

Formación

• Strong communication skills and a customer-first mindset.
• Comfortable working with calls and structured procedures.
• Ability to multitask and manage time effectively.

Responsabilidades

• Handle incoming customer calls and deliver high-quality support.
• Ensure an excellent guest experience.
• Work in a dynamic team environment.

Conocimientos

Communication

Customer-first mindset

Multitasking

Organizational skills

Solution-focused

Educación

Native or bilingual level of Dutch or German

Advanced English (minimum C1)

Descripción del empleo

Job Description:

Your Strategic Partner for HR, Payroll & Headhunting Solutions

We are recruiting Dutch or German-speaking Customer Advisors to join a dynamic team in Málaga, supporting a leading international hotel group. You will be responsible for handling incoming customer calls, delivering high-quality support, and ensuring an excellent guest experience.

Schedule: 39 hours/week, Monday to Sunday, 8:00–22:00 (rotating shifts with alternating weekends)

Training: On-site, full-time (9:00–18:00)

Requirements:

• Native or bilingual level of Dutch or German
• Advanced English (minimum C1)
• Valid NIE, NAF, and a Spanish bank account

Ideal Candidate Profile:

• Strong communication skills and a customer-first mindset
• Comfortable working with calls and structured procedures
• Ability to multitask, stay organized, and manage time effectively
• Team-oriented, but also capable of working independently
• Calm and solution-focused under pressure
• Previous experience in customer service or hospitality is a plus, but not required