Senior Digital Customer Success Manager - S/4HANA Private Cloud - EMEA South

TN Spain; Barcelona; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Senior Digital Customer Success Manager, where you will maximize customer value and drive the adoption of innovative cloud solutions. This role emphasizes building strong executive relationships and leveraging your expertise in S/4HANA to guide clients through their digital transformation journeys. You will play a crucial role in ensuring customer satisfaction and success, working collaboratively with regional leadership and account teams. With a focus on inclusion and well-being, this is an exciting opportunity to contribute to a dynamic team dedicated to helping clients thrive in a rapidly changing business landscape.

Formación

• Strong executive presence and relationship skills.
• Experience and knowledge of S/4HANA PCE.
• Ability to handle complex customer situations.

Responsabilidades

• Maximize customer lifetime value by guiding customer executives.
• Support sales in expansion and upsell efforts.
• Drive renewals and expansions of solutions.

Conocimientos

Executive Presence

S/4HANA PCE Knowledge

Business Model Understanding

Complex Situation Handling

Cloud Solutions Experience

Technical Understanding

Fluency in English

Knowledge of Arabic, Spanish, Turkish, or Italian

Educación

Bachelor's Degree or Equivalent

Descripción del empleo

Job Description:

We help the world run better

At SAP, we enable you to bring out your best. Our company culture focuses on collaboration and a shared passion to help the world run better. We build the foundation for tomorrow and foster a workplace that embraces differences, values flexibility, and aligns with our purpose-driven, future-focused work. We offer a collaborative, caring team environment with a strong emphasis on learning, development, recognition, and diverse benefits.

What you'll do:

As a Senior Digital Customer Success Manager - S/4HANA Private Cloud, you will act as a trusted advisor, maximizing customer lifetime value by guiding customer executives and their teams, and accelerating value delivery through rapid adoption of solutions.

You will ensure scalable engagement following a global framework, blending human interaction with data-driven tech-touch interactions and self-service resources to foster successful adoption and customer accountability.

• Build executive relationships and earn trusted advisor status.
• Identify opportunities to leverage SAP solutions.
• Mitigate churn via focus on Adoption & Consumption.
• Support sales in expansion and upsell efforts.
• Manage crises and de-escalate situations.
• Drive renewals, expansions, and upsells of solutions.

Your focus is on RISE with SAP, aiding customers transitioning to SAP Business Suite, especially SAP S/4HANA Cloud Private Edition, to accelerate cloud adoption and maximize automation.

What you bring:

• Strong executive presence and relationship skills.
• Experience and knowledge of S/4HANA PCE.
• Understanding of business models and processes.
• Ability to handle complex customer situations.
• Experience with cloud solutions and delivery models.
• Expert domain knowledge and SAP certifications.
• Technical understanding to address customer issues.
• Bachelor's degree or equivalent.
• Fluency in English; knowledge of Arabic, Spanish, Turkish, or Italian is a plus.

Additional Information:

You will work closely with SAP regional leadership and account teams, coordinating internal and partner resources to deliver value.

SAP promotes inclusion, health, well-being, and flexible work models, ensuring everyone feels included and can perform at their best. We are committed to equal employment opportunity and accessibility for applicants with disabilities.