Technical Support Manager

buscojobs España; Málaga; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in omnichannel payments seeks a Technical Onboarding Specialist to integrate merchants and enhance payment experiences. The role involves managing technical aspects, client relationships, and performance monitoring. Candidates should have a strong technical background in payments and excellent communication skills.

Servicios

Remote work

Private health insurance

38-hour workweek

Permanent contract

Language courses

Tailored learning solutions

Company events

Referral bonus

Formación

• Bachelor’s degree in a relevant field is required.
• Proven experience in account management or integration in payments.
• Fluent in French and English.

Responsabilidades

• Manage technical onboarding of new merchants and ensure smooth integration.
• Build and maintain strong relationships with merchants.
• Provide ongoing technical support and issue resolution.

Conocimientos

Technical skills

API skills

Communication

Problem-solving

Analytical skills

Educación

Bachelor’s degree in computer science, IT, Business Administration, or related field

Herramientas

CRM tools like Efficy, Planhat, Zendesk

MS Office

Descripción del empleo

PayXpert is a pioneer in omnichannel payments and a subsidiary of the Société Générale group. We serve a diverse array of local and international brands both online and in-store, spanning various sectors. Our goal is to create an inclusive payment ecosystem that enhances the commerce experience for all.

We offer services focused on revenue optimization, performance enhancement, fraud prevention, and seamless payment orchestration. Our expertise includes cross-border payments and alternative methods such as Alipay+ and WeChat Pay. Additionally, our solutions are designed with accessibility in mind, including features for the visually impaired.

PayXpert is part of Societe Generale Group.

The team

Our Customer Support department, with teams in Spain and France, is rapidly growing to provide excellent service in payments. We are committed to delivering exceptional support and seamless payment experiences.

Job Purpose

Within the Operations Department, you will be responsible for integrating merchants before their go-live, collaborating with Sales and Accounts Managers. A strong technical background in payments is essential to ensure data accuracy, meet forecasts, and maintain high NES/CES scores.

Key Responsibilities

1. Technical Onboarding:
   • Manage technical aspects of onboarding new merchants, ensuring smooth integration of payment solutions.
   • Work with merchants to gather requirements and configure systems accordingly.
   • Maintain accurate technical documentation.
2. Client Relationship Management:
   • Build and maintain strong relationships with merchants.
   • Serve as the primary technical contact during onboarding.
   • Conduct regular reviews of technical performance.
3. Technical Support and Issue Resolution:
   • Provide ongoing support, diagnosing and resolving payment issues.
   • Escalate complex issues as needed.
   • Monitor system reliability and performance.
4. Performance Monitoring and Reporting:
   • Track key performance metrics.
   • Prepare reports for stakeholders and merchants.
   • Identify and mitigate technical risks.
5. Collaboration and Communication:
   • Coordinate with sales, product, and support teams.
   • Communicate updates and best practices effectively.
   • Inform stakeholders of new features and updates.
6. Training and Education:
   • Train merchants on payment solutions.
   • Develop technical guides and materials.
   • Stay informed on industry trends.
7. Process Improvement:
   • Identify and implement process enhancements.
   • Gather feedback for continuous improvement.

Benefits: Remote work, private health insurance, 38-hour workweek, permanent contract, engaging projects, language courses, tailored learning solutions, company events, referral bonus.

Qualifications & Requirements

Education:

• Bachelor’s degree in computer science, IT, Business Administration, or related field.

Experience:

• Proven experience in account management, integration, or support, preferably in payments.
• Experience with payment gateways, POS systems, PSD2, and related technologies.

Industry Knowledge:

• Deep understanding of e-commerce, payment processing, and fintech.
• Knowledge of regulations and compliance.

Skills:

• Strong technical and API skills.
• Excellent communication and relationship management.
• Problem-solving and analytical skills.
• Proficiency with CRM tools like Efficy, Planhat, Zendesk.

Technical Proficiency:

• Understanding of payment technologies.
• Ability to work with technical teams.
• Proficiency in MS Office.

Personal Attributes:

• Customer-focused, professional, adaptable, and eager to learn.

Languages:

• Fluent in French and English.

We promote equal opportunity, gender balance, flexible work, and a healthy environment. Personal data collected will be used for recruitment purposes, stored up to 2 years if unsuccessful, and managed according to GDPR regulations.